Job Description

Case Manager, Aylward Green, Dublin

Location: Dublin

Contract: Full Time, Specific Purpose

The purpose of this role is to undertake individual work with families and customers who face chronic exclusion due to their many complex and overlapping needs, utilising an Intensive Care and Case Management Model.

What you will do:

• Work within the framework of Focus Ireland’s values, policies, objectives and service standards, contributing to the delivery of high-quality family support services.
• Work collaboratively as part of a multi-disciplinary and multi-agency team, promoting effective communication and integrated service delivery.
• Provide a flexible, family-centred approachto supporting parents and children, recognising and responding to the individual needs, strengths, behaviours and family dynamics of each family.
• Deliver intensive one-to-one family support interventions, empowering families to reflect on their circumstances, make informed decisions and achieve agreed outcomes.
• Contribute to the design, implementation and review of individualised support packages, working alongside colleagues to promote the welfare, development and wellbeing of families.
• Develop and maintain effective partnerships with Tusla, the HSE, Probation Services, schools, accommodation providers, community organisations and other statutory and voluntary agenciesto support coordinated care and discharge planning.
• Engage effectively with all relevant stakeholders in the lives of children, parents and customers, including extended family members, educational providers and external professionals.
• Participate in case conferences, reviews and multi-agency meetings, ensuring effective liaison with families and professionals and following through on agreed actions.
• Support parents through the delivery of education, coaching and mentoring programmes, promoting personal development, life skills and positive parenting capacity.
• Complete and maintain needs assessments, support plans and case recordsusing the Homeless Executive’s Holistic Needs Assessment, PASS system and other relevant recording systems, ensuring records are accurate and up to date.
• Work with families to identify and address the key issues, behaviours and challengesthat have contributed to homelessness or housing instability, supporting sustainable positive change.
• Implement and adhere to all Focus Ireland and project policies and procedures, including Health & Safety requirements, and participate in team, sectional, divisional and organisational meetings as required.
• Participate in regular supervision, reflective practice, training and professional development, and undertake any other duties reasonably assigned by management to meet the needs of the service.

What you will need:

• A third-level qualification at degree level in Social Care or a related area, such as Youth Work, Social Studies, Addiction Studies, Psychology, or similar, and/or be a CORU-registered Social Care Worker.
• 2 years of working with high need families at high risk utilizing an intensive case management and family support model.
• Experience of working with customers who have co-existing conditions.
• Experience of team working either in social care based or clinical disciplines.
• Report writing abilities.
• Experience of working and liaising with other agencies
• Understanding of issues pertinent to high need families with chronic child welfare issues and homelessness.

Focus Ireland is an equal opportunities employer

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