Posting number: DOH8969
Department: Dept. of Health
Division: Health Systems Quality Assurance (HSQA)
Job classification: HEALTH SERVICES CONSULTANT 3
Posting type: Open & Promotional
Categories: Public Health, Health Care Support, Audit
This is a full-time onsite position located at our DOH facility in Tumwater, WA, 5 days per week. Ad hoc remote/hybrid work options are available after training and probation period is completed, subject to supervisor approval.
The Opportunity
The Case Manager and Certification Specialist position (HSC 3) resides within the Office of Health Systems Oversight (OHSO), whose role is to support the department’s mission to work with others to protect and improve the health of people in the state of Washington by contributing to safe care and providing oversight of state-licensed and federally certified clinical and behavioral health entities, and by ensuring they meet applicable standards.
This Case Manager and Certification Specialist position is responsible for the implementation and administration of healthcare facility-specific laws, rules, policies, and procedures related to Medicare certification, coordination of initial and routine inspection/survey activities, complex state and federal complaint investigations, hearing and adjudicative processes, coordination of enforcement actions and orders including compliance activities.
This position also provides technical assistance and consultation to healthcare facilities and programs that are seeking Medicare certification. This position promotes compliance with state and federal laws, regulations, and guidelines by conducting assessment and data surveillance activities and assuring accuracy and completeness of inspection and investigation documentation for assigned healthcare facilities and programs.
Key Responsibilities Include:
Why You’ll Love This Role
You will be part of a team with decision-making authority to authorize investigations in state-regulated facilities and make recommendations to the Centers for Medicare & Medicaid Services (CMS) regarding federal regulations. Serving as a point of contact for all facility complaint-related issues, this position assists with the training and orientation of new staff and others in the facility's certification and enforcement processes. Join us and contribute to this strong foundation of Washington’s public health system!
Required Qualifications
There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.
Option 1: Six (6) or more years of professional management or consultative experience in a health profession, healthcare facility, health services program, or closely allied field including demonstrated experience interpreting and applying state and federal laws, rules, and regulations.
Option 2: An associate’s degree; AND four (4) years of professional management or consultative experience in a health profession, healthcare facility, health services program, or closely allied field including demonstrated experience interpreting and applying state and federal laws, rules, and regulations.
Option 3: A bachelor’s degree; AND two (2) years of professional management or consultative experience in a health profession, healthcare facility, health services program, or closely allied field including demonstrated experience interpreting and applying state and federal laws, rules, and regulations
Additional Required Knowledge, Skills, Abilities, and Experience
The duties of this position may require the incumbent to complete an identity verification/validation process to gain authorized access to a Centers for Medicare & Medicaid Services system to perform the essential functions of the position. This verification/validation process may require the incumbent to provide government-issued identification, current photo/image, social security number, and credit report information.
Preferred Qualifications
While these aren’t required, having them can help you stand out as a candidate.
Employee Benefits
We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance. You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today. Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage. Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health
The Health System Quality Assurance division helps prevent injuries, develop health systems, and improve patient safety by working closely with communities and local health partners. Our over 500 employees regulate and support more than 463,000 health professionals in 85 health professions and 11,000 health groups and programs. Learn more about what we do
OHSO’s vision is to be an effective partner in ensuring health and safe patient care in the community we oversee. We achieve this through timely, comprehensive, consistent, and fair reviews, inspections, and investigations; providing reports that identify areas of non-compliance with existing regulations and, when required, initiate enforcement action to protect the public.
About the Washington State Department of Health
We're nearly 2,700 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.
At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We're passionate people who are driven to make a difference in public health Our work depends on people who take action to learn and grow and who take action to meet the needs of others every day, in service of a healthier Washington. Explore more about the Department of Health, our programs, and our impact by visiting our website
Working Conditions:
The following describes the working conditions of this position, with or without reasonable accommodation.
Work Setting:
Schedule:
Travel Requirements:
Tools & Equipment:
Customer Interactions:
Other:
APPLICATION DIRECTIONS
We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.
Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable). List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).
DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.
Veterans Preference Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year
Equity, Diversity, and Inclusion We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.
Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8969.
Technical Support Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
