Job Description

Case Manager - Aged Care

People First Healthcare | Full-Time | Essendon Fields VIC

About Us

At People First Healthcare, we’re dedicated to placing people at the center of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

The Role

We are seeking an experienced Case Manager who is responsible to ensure timely and efficient allocation of support workers to participants receiving Support at Home. The Case Manager collaborates closely with the care management team, support workers, and participants to ensure the delivery of high-quality care services that meet individual needs and preferences.

Key Responsibilities

• Review and provide specialist input on client care plans, ensuring alignment with individual needs, goals, and evidence-based best practice standards.
• Advise care teams on complex care situations, including changes in client physical, cognitive, or mental health status.
• Identify and advise on solutions to complex scheduling challenges, including conflicts, gaps in coverage, or high-risk client scenarios.
• Coordinate and manage the scheduling of client visits and support worker assignments, taking into account factors such as availability, skills, geographic location, and client preferences.
• Develop, allocate and manage financial resources and budget utilisation and monitor surplus/deficit strategies.
• Collaborate with Participants, their families, and healthcare professionals to establish and update care
  goals.

About You

• Experience in Support at Home or relevant sectors.
• Knowledge of the NDIS and/or Aged Care sector.
• Excellent communication and time management skills.
• Confident computer skills (rostering systems or CRMs a bonus).
• The right to work unrestricted in Australia.
• Police Check, WWCC, NDIS Worker Screening Check (or willingness to obtain).
• Current First Aid & CPR (or willingness to obtain).
• Minimum of two doses of COVID-19 vaccination.
• Comfortable in fast-paced, regulated, or changing environments.
• Proactive and committed to continuous improvement.

What We Offer

• Competitive salary and benefits.
• Retail and homeware discounts.
• Career development and growth opportunities.
• A collaborative, inclusive, values-driven workplace.
• Meaningful work making a genuine impact.
• Access to Employee Assistance Program (EAP).

How to Apply

If you’re ready to make an impact as a Case Manager, submit your resume and cover letter outlining your experience and suitability for this role.

People First Healthcare is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.

We encourage applicants with all levels of experience to apply.