Job Description

3rd Street Youth Center & Clinic is a community-based agency providing youth in Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city's few Youth Access Points.

The Transitional Living Program (TLP) provides a stable, supportive, and developmentally appropriate residential environment for justice-involved youth ages 18–27. The program focuses on safety, healing, accountability, and growth through a low-barrier and trauma-informed approach. Youth receive individualized support aimed at improving life skills, stabilizing housing, accessing behavioral health care, completing probation requirements, and moving toward long-term independence.

Housing is time-limited, for up to 36 months under HSH's TAY Transitional Housing Length of Stay Policy. The program serves youth who are exiting custody, have high needs and high use of the criminal justice system, have urgent or emergent health concerns, and are experiencing housing instability. Referrals come through the referral system HSH established for the Just Home Project.

Position Summary

The Just Home Residential Case Manager provides housing education, workforce development, and trauma-informed case management to justice-involved transitional age youth (TAY) residing in the Transitional Living Program. The Case Manager carries a caseload of no more than 20 youth (1:20 ratio), completes intakes, risk/needs assessments, and Individualized Service Plans, supports youth in meeting probation and court requirements, and begins housing navigation and exit planning to move youth into permanent housing. The role works to reduce recidivism, strengthen community connections, and equip youth with the skills, resources, and guidance needed for educational and career success. Services are delivered in line with HSH requirements, Housing First, harm reduction, and trauma-informed practice, and success is measured against HSH outcome targets such as exits to permanent housing, employment or post-secondary enrollment, income gains, and probation compliance.The following is not a comprehensive listing of the activities, duties, or responsibilities required of the Case Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

Intake, Assessment & Service Planning

• Initiate contact with each youth within two business days of an HSH referral. If a youth does not engage after three outreach attempts over twelve business days, include HSH and any relevant partner agency and request help re-engaging.
• Welcome and engage youth as they enter the program, and complete intake and program orientation within one business day of move-in, covering program length, roles and responsibilities, participant expectations, and available services.
• Conduct risk/needs assessments and assess each youth's strengths, skills, and needs using trauma-informed and restorative practices.
• Develop an Individualized Service Plan with each youth within 30 days of enrollment, covering housing, employment, benefits, and education, and review and update it at least once per month.
• Design individual support and transition plans with youth, including independent living skills and income stability.
• Refer any youth without an active Coordinated Entry assessment within six months of enrollment.

Case Management & Engagement

• Hold a caseload of no more than 20 youth (1:20).
• Complete in-person check-ins at least once per week, including required room visits, scheduled case management meetings, and drop-in hours, and provide ongoing meetings and counseling toward each youth's goals.
• Support residents in meeting probation conditions, court requirements, pretrial release conditions, and diversion agreements, using reminders, transportation coordination, and connection to peer support.
• Develop individual recidivism prevention plans that identify triggers and provide intensive support during high-risk periods, using trauma-informed approaches that account for the links between justice involvement, housing instability, and mental health.
• Offer onsite services or referrals to youth showing signs of placement instability, such as loss of benefits, rule violations, conflicts with staff or other youth, or warnings from property or program management, and help de-escalate and resolve conflicts.
• Provide crisis intervention and safety planning as needed, and take part in the program's 24/7 de-escalation and conflict resolution coverage, including room checks, wellness checks, and emergency safety checks under the program protocol developed with HSH.
• Offer support and referrals related to behavioral health and substance use, and connect youth to wellness services, including health education, prenatal care, and parent-child attachment and education for parenting youth, in-house or by referral.
• Track resident progress, service utilization, and probation compliance.

Referrals & Coordination

• Provide resource brokerage and referrals, including information about services, help setting appointments and completing applications, appointment reminders, follow-up, and re-referral as needed.
• Help youth obtain and keep benefits, including cash aid, food programs, Medi-Cal, and in-home support, and solve problems that block enrollment.
• Help ensure transportation, food, and clothing are not barriers to self-sufficiency, including clothing for job re-entry.
• Coordinate cases and advocate for youth within the agency and with other community-based organizations, and support youth's existing community linkages.
• Collaborate with probation and parole officers through case conferencing to set supervision approaches that prioritize stability and growth, and work with the District Attorney's Office, Juvenile Probation, Adult Probation, public defenders, social workers, and court personnel.
• Connect youth to legal advocacy partners, such as Open Door Legal and the Public Defender's Office, for court representation, civil legal needs, and expungement or record sealing when eligible.
• Work closely and consistently with on-site clinicians, including behavioral health providers, therapists, and clinical supervisors, to coordinate care plans, share relevant updates, and ensure integrated support.
• Participate in multidisciplinary meetings, care coordination sessions, and case conferences with HSH-approved programs.

Housing Navigation & Exit Planning

• Begin housing navigation within six months of move-in, helping youth identify housing needs and preferences and research subsidized and unsubsidized options, including below-market-rate and public housing, housing choice vouchers, and housing within the Homelessness Response System.
• Help youth identify and address financial barriers to housing, such as credit history and income, and build housing search and tenancy skills.
• Help youth become document ready, including uploading copies of documents to the ONE System, and complete the universal housing application as needed.
• Begin exit and aftercare planning within six months of intake, including links to community-based case management and other services, and support stabilization for up to three months after exit.

Employment, Education & Personal Development

• Provide supervised job searches and help youth find subsidized or unsubsidized employment, including on-the-job training, job development, and help starting a business.
• Connect youth to education programs, including Adult Basic Education, high school diploma and GED preparation, vocational training, and college preparation, enrollment, and financial aid.
• Provide life skills training and coaching, such as budgeting, household finances, credit building, cooking and nutrition, working with landlords, tenants' rights, and healthcare navigation.
• Offer leadership opportunities, mentorship, and peer-based mentorship for interested youth.

Groups, Events & Community

• Offer support groups, social events, and organized activities for peer support, shaped by youth input.
• Help conduct monthly community meetings for youth.
• Connect youth to the larger neighborhood and community through events and local spaces such as the library, parks, and community centers.
• Encourage youth to complete the bi-annual satisfaction survey and offer confidential help completing it.

Documentation & Data

• Document all interactions, engagement, and participant status in the ONE System, and maintain timely and accurate case notes in all appropriate databases.
• Enter client data within three working days, record accurate enrollment, exit, and move-in dates within 24 hours, and correct data quality errors flagged in monthly reports.
• Maintain confidential files with service plans, case notes, progress notes, participant agreements, and releases of information, plus records of complaints, grievances, warnings, and exits.
• Support HSH monthly reporting, including unduplicated case manager contacts.
• Maintain the strictest confidentiality, complying with HMIS, HIPAA, and other privacy rules, and complete the City's compliance and privacy training upon hire.

Safety & Program Standards

• Report critical incidents to HSH within 24 hours using the online Critical Incident Report form, and report life-endangering events and major service disruptions immediately to the HSH program manager.
• Follow the HSH Overdose Prevention Policy, recognize and respond to overdoses, and apply harm reduction and Housing First principles in all services.
• Follow the HSH Shelter Grievance policies, including denial of service and appeals procedures, and review the grievance procedure with each youth at program entry.
• Support Good Neighbor practices, including keeping the area around the site clean and safe and discouraging noise, loitering, and public drug use.

Collaboration & Professional Practice

• Attend community, city, and regional housing meetings, and HSH meetings and trainings as requested.
• Participate in staff meetings, supervision, case conferencing, and annual training on harm reduction, overdose recognition and response, and de-escalation, along with community housing and justice-system collaborations.
• Support staff and youth in 3rd Street programming as needed.
• Maintain professional standards of performance, demeanor, and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and the requirements of this job description.
• Maintain a creative, team-building, cooperative approach with a constructive, problem-solving orientation.
• Maintain an awareness of the agency's mission and actively promote the positive individual and social change goals it embodies, including contributing to a supportive community culture and fostering a positive, safe, and healthy living environment.
• Exercise discretion and professional judgment at all times, consistent with the responsibility for the care and welfare of staff and the youth we serve.
• Actively strive to upgrade professional skills through appropriate training and experience.

About You

Skills, Knowledge, and Abilities

• Ability to work with a diverse staff and excel in a multicultural environment.
• Knowledge of and commitment to Housing First, harm reduction, and trauma-informed, restorative approaches, using a youth development framework such as Positive Youth Development, Restorative Justice, or Transformative Justice.
• Ability to multi-task and efficiently manage priority action items and a caseload of up to 20 youth.
• Ability to work with minimal to moderate supervision.
• An extreme focus on good judgment with a proactive approach to problem-solving.
• Ability to maintain a professional demeanor with great interpersonal and communication skills.
• Capacity to learn quickly and integrate efficiently.
• Ability to connect with our youth.
• Ability to notice symptoms of use and abuse, recovery, and treatment philosophies.
• Ability to provide substance abuse counseling.
• Ability to work with homeless youth and with diverse staff, clients, and volunteers.
• Working knowledge of issues facing youth, the justice system, and public benefits (cash aid, food programs, Medi-Cal).
• Training in or ability to learn de-escalation, crisis management, and overdose recognition and response.
• Exceptional organizational skills with reliability and consistency in work performance, and accurate, timely documentation and data entry.
• Flexibility with a team-player mentality.
• Upbeat attitude.

Education & Experience

• Bachelor's degree in a related field OR equivalent work experience.
• 2–3 years of experience working with high-risk and homeless youth.
• Experience working with high-risk or justice-involved youth required.
• Experience working in residential or congregate living programs strongly preferred.
• Lived experience with the justice system or re-entry is valued, as the program's staff provide peer support and guidance.
• Self-starter with excellent follow-through skills.
• Proficiency in Google Suite.
• Experience using the ONE System preferred.
• Bilingual English and Spanish preferred.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to stand and walk for extended periods during a shift, including moving throughout the program site, facilitating groups, escorting youth to appointments, and responding to safety or emergency situations.
• Must be able to lift and carry up to 15 pounds as needed to perform essential job functions.
• Must be available to work evenings, nights, weekends, and holidays as required by the position.
• Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable California and federal law.

General Information

• This is a salaried, exempt, full-time position.
• The worksite is 3900 3rd Street in the Bayview district of San Francisco.
• This position reports to the Residential Manager.
• Services are delivered under an HSH grant for the Just Home Project and must meet HSH program requirements.
• Two Residential Case Manager positions are currently open. One role emphasizes employment and education, while the other focuses on housing and benefits.

Compensation & Benefits

The annual salary is $70,304. We offer a comprehensive benefits package, including health, dental, vision, 403(b), generous time off (vacation, sick, and holidays), and more.

3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental, or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified candidates with arrest and conviction records.