Job Description

Title: Case Manager

Division: Project 180

Pay Scale: $25.24 - $30.62

Project 180 Overview

Mission: SSG-Project 180 provides practical and clinical behavioral health, re-entry, and diversion solutions that empower justice-involved Angelenos to achieve lasting personal transformation and reclaim their lives.

Org. Summary: Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD). Annually, we serve over 1,500 justice-involved individuals.

At the heart of our organization are our core values - our fundamental, non-negotiable beliefs that guide how we make decisions and work with one another in service of our mission:

Humanity: We lead with a people-centered focus, seeking to understand and value the lived experience of others and centering their human dignity.

Integrity: We honor the trust placed in us by doing what is right while fulfilling our commitments - even when no one is watching.

Adaptability: We embrace the pivot, evolving to meet the complex needs of our community.

Empowerment: We cultivate the tools, confidence, resilience, optimism, and agency within every individual to lead their own transformation.

Equity: We honor everyone’s unique journey, meet them where they are and commit to providing the targeted support and resources that allow each individual to contribute and thrive.

Interdependence: We move as a unified team, trading silos for collective strength, recognizing that our greatest impact is achieved together.

The Program

The Full Service Partnership (FSP) program adopts a “whatever it takes” approach to provide intensive, wraparound, field based services to adults who have significant mental health problems. The FSP program assists with housing, employment and education in addition to providing mental health services and integrated treatment for individuals who have a co-occurring mental health and substance abuse disorder. Services can be provided to individuals in their homes, the community and other locations.

The Position

Under the supervision of the Program Supervisor, the FSP Case Manager is responsible for providing intensive, wraparound, field based case management services. Case Managers also serve as a member of a multidisciplinary treatment team. A successful FSP case manager will actively engage this population in services, supporting their clients in making progress towards meaningful recovery goals and increasing utilization of community resources to help clients find and keep competitive and integrated employment. The FSP Case Manager will be trained and utilize the evidence-based Individual Placement and Support (IPS) model to support clients employment goals. Job title (I-III) to be established based on years of relevant experience.

Essential Functions

Provide intensive, wraparound, field-based services to support recovery goals

• Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view).
• Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
• Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
• Teach prosocial and recovery skills (ie communication, problem solving, anger management skills) for long term stability in the community.
• Engage and join with collaterals (family members, probation, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
• Conduct custody pick ups from LA county jails
• Apply evidence-based Individual Placement and Support (IPS) model to help clients find and keep meaningful, competitive employment.
• Provide direct support for resume tailoring, online job applications, interview preparation, and disclosure decisions.
• Help clients search for regular, paid work based on their personal choices and strengths.
• Engage in the community building strong relationships with local businesses to identify job openings and match them to the clients' unique skills.
• Provide ongoing, individualized job coaching to help clients adjust to the work environment and sustain employment.
• Have knowledge of the LA County job market, workforce development centers, and local community resources.
• Act as the primary point of contact for the California Department of Rehabilitation (DOR), coordinating co-enrollments, shared service plans, and milestone achievements.

Coordinate care with a multidisciplinary treatment team

• Actively contribute to planning and execution of clinical interventions in collaboration with the treatment team. Leverage unique skills and abilities of team members in service delivery.
• Participate in coordinated outreach and engagement efforts with the treatment team.
• Collaborate with external partners (ie residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.
• Coordinate clients' employment goals directly with the treatment team.

Documentation and Reporting

• Maintain comprehensive case notes in the electronic health record per program guidelines
• Maintain and submit billing records in accordance with SSG guidelines
• Participate in program data collection per program guidelines.

Fulfill baseline Project 180 staff expectations.

• Regular attendance required. Holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
• Perform other duties as assigned by the supervisor.
• Maintain active license and/or registrations as applicable (i.e., BBS, CCAPP)

Skills and Abilities

• Empathetic, strong communication and relationship-building skills
• Culturally competent: Understands and is sensitive to diverse backgrounds and needs
• Resourceful: Efficiently navigates and utilizes resources available
• Collaborative: Able to work in diverse teams to solve complex issues
• Adaptive to changing circumstances and client needs in a dynamic environment
• Strong critical thinking and problem solving skills, remains calm under pressure
• Detail-oriented, organized and has strong time management skills.

Minimum Qualification

• Required:
• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
• Must not be on any type of legal supervision (probation or parole).
• Verification of Employment Eligibility and Background Check
• Basic computer skills
• Case Manager I: Less than 2 years case management experience
• Case Manager II: 2 years case management experience
• Case Manager III: 3 or more years of case management experience
• Preferred: Previous case management experienceLived experience with homelessness, mental health/substance use recovery or the criminal justice systemSpanish speakingExperience working with the forensic and/or dual diagnosed populations.Experience working on an interdisciplinary team in a mental health or hospital setting.

Supervisory Responsibilities

None.

Environmental Conditions (Working Conditions)

Job duties are to be performed both in office and field settings.

Physical Requirements

The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements

The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.