Job Description

The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.

Position Title: Case Manager

Position Type: Full Time; 36 Hours Weekly

Benefits Eligible: Yes

Department: Code Red/Code Blue

Location: Toms River, NJ

Salary: $42,000 - $45,000

Schedule:

• Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
• Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.
• Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.

Responsibilities:

• Engage clients using trauma-informed, person-centered, and culturally responsive practices.
• Assist with shelter intake, registration, orientation, and identification of immediate client needs.
• Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
• Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
• Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
• Provide scheduled client transportation while following all agency safety and documentation requirements.
• Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
• Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
• Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
• Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field or
• High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.
• Experience working with individuals experiencing mental health conditions and substance use disorders.
• Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.
• Valid NJ Driver's License with less than 6 points

Benefits

Full Benefits

• 12 Paid Holidays
• Birthdays Off!
• Sick Days
• Personal Days
• Days Accrued Vacation
• Medical/Dental/Vision
• Company paid Life Insurance and Long-Term Disability
• 403B Plan with Company Match
• Opportunities for training/education/Continuing Education Credits
• Opportunities for Public Loan Forgiveness
• Opportunities for Tuition Discounts from Participating Institutions