Your Role as Case Manager – Lockyer Valley Housing Service
The Case Manager, Lockyer Valley Housing Service (LVHS), supports individuals and families experiencing or at risk of homelessness through assessment, case management, advocacy, service coordination and referrals. Working across centre-based, outreach and remote service delivery, this role helps clients secure and sustain stable housing while fostering independence and connections to community supports.
Key responsibilities of this role include:
Assessing eligibility, needs and risks of individuals and families experiencing or at risk of homelessness.
Providing holistic case management, including support planning, advocacy and tenancy sustainment assistance.
Coordinating services and referrals to ensure clients can access the support they need.
Build and maintain effective relationships with community partners, service providers and stakeholders.
Delivering a high-quality, customer-focused service that places client needs at the centre of all interactions.
Maintaining accurate case notes, client records, reports and program data in line with organisational requirements.
Working collaboratively within a multidisciplinary team and participate in meetings, supervision and professional development.
Supporting a safe, inclusive and values-driven workplace, including mentoring volunteers and student placements when required.
What We Offer
Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.
Career Advancement Opportunities We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.
Wellbeing Support: Access to discounts on private health insurance and gym memberships, and free, confidential counselling through our employee assistance program.
What We’re Looking For
Relevant qualification in Human Services, Social Work, Community Services or a related field, or equivalent sector experience.
Experience in assessment, case management, advocacy and referral pathways, ideally within the homelessness, housing or community services sector.
Strong communication and relationship-building skills, with the ability to engage and support people with complex needs.
Ability to work collaboratively with stakeholders and community networks while managing a varied caseload with a high level of autonomy.
Proficient in Microsoft Office and client management systems, with strong administration, record-keeping and reporting skills.
Essential Requirements
Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
Relevant probity checks required by legislation and WMQ Limited policy.
Current Driver’s Licence and willingness to travel for work
Apply Now!
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The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
