Number of Positions Available:
2
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Case Manager – Street to Home
Alice Springs, NT | Full Time | SCHADS Level 4
Why this role matters
Many people in Alice Springs are living without a safe or stable place to call home. The Street to Home program walks beside people who are sleeping rough or experiencing deep instability. It offers connection, practicalsupportand a pathway toward hope.
This work is grounded in presence. It is grounded in showing up consistently. It is grounded in meeting people where they are and recognising the strength and dignity in every story. If you care deeply about people who have faced hardship and you find meaning in human connection, this role will feel purposeful every day.
About the role
This role suits someone who is confident supporting people with complex needs and who feels comfortable working in dynamic,real-worldenvironments. You will walk alongside people experiencing homelessness, trauma, substance use, mental healthconcernsandlong periodsof disconnection from services. You will bring a steady, adaptable approach and a genuine commitment to supporting people who may have been let down before.
Most of your work will take place out in the community rather than behind a desk. You will spend time in town camps, along the riverbed and in places where people feel comfortable. Trust grows through consistency, respect and showing up in a way that feels safe for the person you are supporting.
A central part of this role is building strong relationships with Aboriginal people and communities. You will work in a culturally respectful, trauma informed andperson-centredway. You will understand the importance of trust and engage with people who may have had difficult experiences with services in the past.
You will take initiative and make confident decisions in changing situations, working independently while contributing to a team that values open communication, goodenergyand genuine care. Creativity is encouraged and you will find practical, engaging ways to connect with people and support them to move forward. Attitude matters and you will bring warmth, goodjudgementand a willingness to roll up your sleeves, showing genuine care through your actions.
This is a permanentfull-timerole based in Alice Springs, with salary and conditions paying 10%above the award rates of SCHADS Level 4.
How you will make an impact
Build trusting relationships through consistent,respectfuland culturally safe engagement
Support people toidentifytheir goals and take steps toward stability,safetyand housing
Hold intake conversations that honour each person’s story
Develop case plans that reflect each person’s priorities and support access to services
Walk beside people as they attend appointments, build life skills and reconnect with community and culture
Maintain clear and respectful documentation that supports continuity of care
Respond with flexibility and compassion as circumstances shift
Work in a culturally respectful way when supporting Aboriginal people who have experienced trauma or systemic disadvantage
Take initiative and make confident decisions in dynamic environments
Contribute positively to a supportive team culture built on communication,collaborationand genuine care
Use creativity to engage people, coordinate practicalsupportsand approach challenges in new ways
What you will bring
Certificate IV in Community Services or a related qualification
Experience supporting people with complex needs in a social services environment
Case management skills grounded in empathy,structureand cultural humility
Experience working with people who may not have English as a first language
Knowledge of local Aboriginal communities and culture
Confidence working independently and making sound decisions
Creativity,initiativeand a willingness to think differently
Strong communication, goodjudgementand reliable documentation skills
NT Driver’s Licence
Valid NT Working with Children’s Check (Ochre Card)
What we offer
Working in Alice Springs is deeply meaningful and the organisation supports you with:
SCHADS Level 4 – Above Award conditions (10%)
Salary range $101,507.12–$109,223.40 + super + salary packaging
Remote Area Housing Benefit up to $31,800 tax free
Entertainment Benefit of $2,650 tax free
Generous paid parental leave
Purchased Leave Scheme up to eight weeks
Five days paid leave each year to experience other programs or activities
Flexible working arrangements
Access to the Employee Assistance Program and wellbeing supports
Ongoing training and development
A purpose driven career where your work genuinely changes lives in the Northern Territory
How to apply
Please apply with your resume and a short cover letter outlining your experience and what draws you to this work. We welcome applicants who bring lived experience, culturalknowledgeand a genuine commitment to supporting people in the community.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
