Job Description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary:

The role of the Case Manager is to work with the Case Manager Supervisor in supporting New Hope Norfinch in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

The Case Manager is responsible to support clients with high needs to meet their basic needs, and move towards housing and long term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First, uses the Outcomes Star and Critical Time Intervention.

Accountabilities:

Service Responsibilities

• Ensure clients receive compassionate, non-judgmental and client centered care.
• Receive new Triage referrals from Intake
• Provide intensive case management to a case load of 18-25 clients at a time.
• Complete The Housing Focused Case Management Assessment Tool and respond to needs identified in a timely manner.
• Support clients in being housed as quickly and as effectively as possible

• Coach and support clients as needed to access appropriate services
• Provides case management which includes: Intake; assessment of housing history, barriers to housing, immediate and ongoing needs (ID, financial, medical, clothing, and furniture); work with the client in goal setting/housing plan; monitor and follow-up on client’s progress.
• Complete Outcome Star Tool within first three weeks of initial case management assessment.
• Build a comprehensive case plans that focuses on housing and housing stability and customize each case plan based on clients Outcomes Star assessment.
• Tailor each case plan to meet the long term needs of the client as it aligns with Critical Time Intervention.
• Participate in client review meetings
• Provides system navigation, community support connections and crisis intervention
• Advocate on behalf of the client as required and appropriate
• Provides mentoring and modeling as part of social and life skills education

• Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
• Prepare statistical monthly and other reports as required
• Ensures that SMIS is kept up to date for clients in program
• Perform additional duties when required
• Support Frontline staff in learning new resources available in the community.

ORGANIZATIONAL RESPONSIBILITIES

• Adhere to standards that are consistent with the values & philosophy of The Salvation Army
• Participate fully and constructively in staff meetings and in-service training.
• Engage in formal Evaluations Sessions and supervision with Supervisor.
• Read and follow the policy and procedures manual and the Employee's Handbook. Read and sign a copy of the Toronto Shelter Standards and understand that they will be required to adhere to all guidelines in their dealings with Clients, Staff and Administration. Read and follow the Residential Tenancies Act.
• Become familiar with the provisions of the Position Description and Operations Manual which will be provided for each Job Position.
• As required and applicable, make suggestions, that will improve efficiency, working conditions or procedures to Management.
• Represent the Organization in a professional manner.
• To assist the Case Manager Supervisor to ensure that all Health and Safety requirements specific to the shelter are in compliance with the Occupational Health and Safety Act.
  • Comply with the provisions of the Occupational Health and Safety Act and Regulations
  • Adhere to the agency's Health and Safety Program
  • Report accidents/injuries/workplace hazards in a timely manner
  • Conduct facility security/safety rounds on a regular basis according to policy
  • Adhere to all Health and Safety Policies of the agency

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal:

• Program Management Team, clients, Community Follow-up Worker, Housing Worker, Program Services Director

External:

• Hospitals, community service agencies, landlords

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Case Management Supervisor
• Direct reports for this position: None

FINANCIAL AND MATERIALS MANAGEMENT:

• Prepare and submit hours of work bi-weekly for payroll submission.
• Enter materials management requirements for this position.

WORKING CONDITIONS:

• This is a full-time position based on 40 hours per week
• Working environment is in the shelter locations in generally agreeable conditions.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education, experience, Qualifications, certifications, skills:

Education, Qualifications and Certifications:

• 2 year Community College diploma in Social Services field
• Certification in CPR/First Aid and Crisis Intervention
  • Applied Suicide Intervention training an asset.
• Valid Driver’s License and favorable Driver’s Abstract an asset.
• Clear police reference and vulnerable sector check

Experience and Knowledge Requirements:

• Minimum five years of prior experience providing support to homeless individuals.
• Minimum of three years’ experience as a case manager in a social service environment.
• Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
• Knowledge of the Residential Tenancies Act
• Good knowledge of community resources

Skills and Capabilities:

• Excellent oral and written communication skills (computer skills essential)
• A second language is an asset.
• Well-developed skills and ability to work independently as well as part of a team
• Proven ability to constructively give and receive feedback
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries
• Strong understanding of and commitment to social justice issues, equity issues, anti- racism, anti-discrimination and anti-oppression
• Ability to work within the mandate of and embrace the mission of The Salvation Army,

exemplifying Christian standards of conduct

Compensation:

The target hiring range for this position is $29.28 to $29.95 with a maximum of $30.61.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.