Job Description

We are seeking a compassionate and resourceful Case Manager to support residents living in our affordable and supportive housing communities in San Francisco. The Case Manager serves as a trusted point of contact for residents, helping them maintain housing stability, access community resources, and work toward their personal goals. This role is ideal for someone who thrives in direct service work and is committed to housing as a foundation for individual and community well-being.

This is a fully on-site position based in San Francisco. The Case Manager will be present at the property and embedded in the community on a daily basis.

Key Responsibilities

• Conduct intake assessments and develop individualized service plans with residents, identifying strengths, goals, and areas of support.
• Provide ongoing case management to a designated caseload of residents, including regular check-ins, home visits, and goal tracking.
• Connect residents to internal and external resources including mental health services, substance use treatment, healthcare, public benefits, employment support, legal aid, and food assistance.
• Support residents in maintaining housing stability by addressing lease compliance issues, mediating neighbor concerns, and providing crisis intervention when needed.
• Collaborate with property management staff to address tenancy concerns proactively and prevent eviction.
• Facilitate or coordinate community-building activities, workshops, and resident engagement events.
• Maintain accurate, timely, and confidential case notes and documentation in the agency's database.
• Participate in interdisciplinary team meetings, case conferences, and ongoing training.
• Respond to on-site emergencies and de-escalate situations using trauma-informed approaches.
• Advocate for residents in interactions with external systems (benefits, healthcare, legal, etc.).

Qualifications

Required:

• Bachelor's degree in social work, psychology, human services, or related field; equivalent combination of education and direct service experience will be considered.
• Minimum 2 years of case management experience, preferably with formerly homeless, low-income, or other vulnerable populations.
• Working knowledge of harm reduction, trauma-informed care, and Housing First principles.
• Familiarity with San Francisco's network of social services, public benefits, and community resources.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Proficiency with Microsoft Office and case management databases (e.g., Salesforce, ETO, Apricot, or similar).

Preferred:

• Bilingual in Spanish, Cantonese, Mandarin, Tagalog, Russian, or Vietnamese.
• Experience working in permanent supportive housing or affordable housing settings.
• Direct experience with mental health, substance use, or co-occurring disorders.
• Lived experience with housing insecurity, homelessness, or systems involvement.

Working Conditions

• Fully on-site role based at a residential property in San Francisco.
• Regular interaction with residents in apartments, common areas, and community spaces.
• Occasional evening or weekend hours for resident events or emergencies.
• Must be able to climb stairs, conduct home visits, and respond to on-site situations as needed.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Retirement plan with employer contribution.
• Professional development and training opportunities.
• Mission-driven, supportive team environment.