Job Description

Acumed LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Job Scope

The Patient-Matched Case Manager – CMFis responsible forsupportingthe end-to-end workflow ofAcumed’spatient-matched oral and maxillofacial, neurosurgical, and chest wall reconstruction cases within the Acumed Digital Surgery group.This rolehelps guidethe entire lifecycle of patient-specific surgical cases—from data reception and digital planningthrough case coordinationand product deliveryensuringaccurateexecution and compliancewithAcumed’sQuality Management System.

The Case Manager works closely with surgeons, salesrepresentativesand internal teams tofacilitatesmooth case progression andhigh qualityplanning outcomes for eachpatientspecific request.

Responsibilities

• Manage and trackcase progression through all phases of the patient-matched CMF workflow, from order initiation to product delivery, ensuringtimelyexecution
• Serve as the primary point of contact for surgeons, sales representatives, and internal teams throughoutcase processing
• Coordinate with third-party suppliers, planners, and manufacturing teams to ensuretimelycase completion.
• Review DICOM imaging datasets (CT/CBCT) andidentifyrelevant anatomical structures.
• Perform or review segmentation, surgical planning, and implant design usingMaterialiseMimics, 3-Matic, and Dolphin.
• Conduct CMF surgical planning sessions with surgeon customers.
• Perform quality checks to ensure accuracy of planning and design outputs.
• Document and archive all case datain accordance withGood Documentation Practices andAcumed’sQMS.
• Provide technical support and guidance forAcumed’spatient-matched customer portal via phone, email, and web meetings.
• Train and mentor new team members on workflow and digital planning processes.

Qualifications

• Bachelor’s degree inbiomedical engineering, Mechanical Engineering, or related field
• 2–4years of experience in patient-specific device workflows, surgical planning, or 3D modeling (preferably CMF or cranial applications).
• Experience managing patient-matched cases in a regulated medical device environment.
• ProficiencyinMaterialiseMimics, 3-Matic, Dolphin, or equivalent 3D software.
• Experience reviewing and processing CT/CBCT imaging data.
• Familiarity with ISO 13485, FDA 21 CFR 820, and related quality documentation.
• Proficient in Microsoft Office.
• Strong organizational skills and attention to detail with the ability to manage multiple cases under tight deadlines.
• Excellent written and verbal communication skills.
• Customer-focused, collaborative, and adaptable to changing priorities.
• Flexible scheduling to support surgeon planning sessions.
• Fluency in English; Spanishproficiencypreferred.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.