Job Description

Case Manager – Insurance Repairs (Building)

Responsive Building is a leading insurance repair builder delivering high-quality claims management and repair solutions across Queensland and New South Wales. We pride ourselves on exceptional customer outcomes, quality workmanship, and a supportive team environment where people are valued and empowered to grow.

We are looking for a proactive and customer-focused Case Manager to join our expanding team and play a key role in helping homeowners get back on track after insurance events.

The Role

Reporting directly to the Senior Operations Manager, you will manage the end-to-end coordination of insurance repair projects. You’ll be the central point of contact between clients, insurers, supervisors, and trades - ensuring projects are delivered on time, on budget, and to the highest standard.

This is a varied and rewarding role ideal for someone who enjoys building strong relationships and seeing projects through from claim approval to final handover.

What You’ll Do

• Coordinate and manage repair projects in partnership with Site Supervisors and Trades, to meet timelines, quality standards, and KPIs
• Deliver outstanding customer service - keeping clients, insurers, and stakeholders informed and supported throughout the claims journey
• Complete a variety of administrative tasks associated with claims management
• Proactively resolve issues to achieve excellent outcomes

What You’ll Bring

• Australian work rights
• 2+ years’ experience in insurance claims management, project coordination, building administration, or a similar role
• Exceptional communication and customer service skills with a genuine ability to build trust
• Demonstrated professionalism, accountability, and a positive, solutions-focused attitude
• Strong willingness to learn and grow within a dynamic team
• Ability to thrive in a fast-paced environment and manage multiple projects
• Experience with the PRIME system is highly regarded
• Qualifications in Business Administration, Project Management, or Building/Construction are advantageous

Why You’ll Love Working with Us

• Highly competitive remuneration: Above-award salary + attractive performance incentives
• Strong team culture & recognition: Work in a collaborative, people-first environment where your efforts are noticed and celebrated
• Career growth: Ongoing training, mentoring, and clear pathways for progression
• Meaningful impact: Help customers rebuild and recover during some of their most challenging times
• Fully supported role: Modern tools, systems, and a genuine team that has your back

If you’re an organised, personable Case Manager who thrives on variety and wants to work for a company that truly values its people, we’d love to hear from you.

Apply now.

Responsive Building is a merit-based employer. We welcome applications from all backgrounds and are committed to providing reasonable adjustments.