Job Description

Recruiting Opportunity Closes: 03.09.2026

Hourly Wage: $29.75

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Per-Diem & E.T.H

Position Title: Case Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Case Manager , or https://tinyurl.com/uj86mcb6

To apply in person go to 14825 SW Farmington Road, Beaverton, OR 97007. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Candace Gracik at candace.gracik@usw.salvationarmy.org or call (503) 731-3937 Ms. Gracik is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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General Responsibilities: The Case Manager will establish and maintain relationships with clients assigned to his/her case load. The Case Manager will perform screening interviews with clients wishing to gain entrance to the program.

This position will maintain all client-related documentation, write case plans, meet weekly with each client and act as an advocate for the client with the Veterans Administration and outside agencies. The Case Manager will be responsible for presenting cases to the team for consultation. In addition, this position will be responsible for providing follow-up assistance as requested by the client for up to one year. The duties of this position also include information and referral activities as specified by the individual client’s needs.

Qualifications: Master’s in Social Work (MSW), plus at least three years case management experience or equivalent work experience. Training and experience in homelessness, alcohol and other drug addiction, mental health, and experience providing intervention in those barrier areas. An ability to work with various socio-economic, ethnic, and racial populations a must; good written and oral communication skills; knowledge of social services network; commitment to non-violence in all interactions. The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse while performing their duties or while present on Salvation Army property. Show respect for the goals and objectives of The Salvation Army.

Schedule:

With the director’s approval, establish a standard workweek taking into consideration the essential duties of this position, the mission of the department, and of the Salvation Army.

Responsibility: Significant impact on program and costs. Work is done under general supervision in accordance with general procedures or policies but with latitude for the exercise of independent judgment. Decisions and actions are subject to prior approval in unusual cases.

Supervisory Responsibilities: None. Work with and through Supervisor for all supervisory issues. Supervision is of a limited variety of activities of ordinary complexity.

Organization: Must maintain an organized work area, files, etc. contributing to the efficiency and accuracy of work within the assigned workday and avoiding unnecessary overtime.

Professionalism (not listed in priority order)

1. Must adhere to all Salvation Army policies and procedures.
2. Must maintain the integrity of confidential communications or activities.
3. Must maintain professional, courteous, and cooperative manner with all THQ, DHQ and Field personnel, clients, and outside contacts and always demonstrate respect and a positive attitude toward them.
4. Must be a team player, take initiative and be flexible in assisting others and to the best of the employee’s ability, ensure accurate and timely work objectives.

Personal:

The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse while performing their duties or while present on Salvation Army property.

Essential Functions:

1. Maintain an ongoing professional relationship in all interpersonal contacts (note confidentiality and professional guidelines requirements).
2. Update needs assessment on each client.
3. Write case management plan with each client.
4. Maintain client files with appropriate forms, outside documentation, etc.
5. Log pertinent information in a timely fashion.
6. Meet regularly with each client.
7. Facilitate “network” meetings as applicable to client needs.
8. Secure housing resources.
9. Administer client/rental assistance as it is available.
10. Teach/reinforce life and home management skills.
11. Advocate, support and encourage personal empowerment of the client.
12. Provide appropriate statistical data in a timely fashion.
13. Provide housing referral liaison services for all housing programs available to clients.
14. Provide case management services.
15. Attend all staff meetings as assigned.
16. Perform other duties as assigned.

Equipment Used:

1. Telephone
2. Networked PC’s and printers
3. FAX Machine
4. Photo Copier
5. Motor vehicles
6. 10-Key adding machine

Working Conditions:

Must be able to comprehend assignments and/or ask for additional information or clarification until the assignment is understood.

Position may require long periods of sitting at a desk using a personal computer and telephone. Able to walk, sit, stand, bend, on an intermittent or sometimes continuous basis. Must occasionally lift and move up to 25 pounds.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand, or feel objects, tools, or controls; to talk or hear; reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision.

The applicant will work on multiple simultaneous projects in an environment characterized by interruptions and noise from ringing telephones, printers, copiers, and walk-in traffic, multiple deadlines, and competing priorities. Position involves frequent phone and in-person contact with people from diverse backgrounds who may be angry, hostile, confused, or frustrated people.

Organizes projects, sets priorities, calculates, catalogues, inspects, analyzes, plans, comprehends, and cooperates with others, etc.

Must be able to work with minimal supervision and be comfortable working with a high degree of independence. May be required to make independent decisions that may involve unique or unusual situations and/or complex issues and dealing with demanding requests and/or timelines.

This position has access to confidential and private information. It is essential that confidentiality and privacy be observed.

The Salvation Army has a dress code. This will be shared with you at the time of employment.

MISCELLANEOUS:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.

The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises.

The Salvation Army’s facilities and vehicles provide a smoke and drug free work environment for all employees and volunteers.

Supervisor Director