Job Location Brighter Futures - Madison, WV 25130 Position Type Full Time
Case Manager
Boone Memorial Health is seeking a compassionate and highly organized Case Manager to support clients engaged in behavioral health and substance use disorder programs. This role guides individuals through assessments, treatment coordination, crisis response, and connections to needed services. The Case Manager serves as a central point of support, ensuring clients receive timely, appropriate, and coordinated care.
Key Responsibilities
Complete Mental Health Assessments by Non-Physician to determine client needs, presenting problems, and functional status. Administer screening tools, data collection instruments, and agency-required assessments. Conduct intake interviews and gather psychosocial history. Complete DUI program enrollments and ensure all required documentation is accurate and complete. Educate clients on DUI program expectations, timelines, and compliance requirements. Develop care recommendations based on assessment outcomes. Meet regularly with clients to monitor progress, identify changes in needs, and support adherence to MAT and behavioral health services. Coordinate and facilitate referrals to medical care, social services, housing, employment, and recovery supports. Advocate for client access to needed services and assist in removing barriers. Educate clients about available benefits, treatment expectations, and patient rights. Provide crisis intervention, including de-escalation, safety assessment, and coordination with emergency services when needed. Maintain accurate and confidential documentation meeting all agency, Medicaid, and HIPAA standards. Enter assessment data, service contacts, and outcome measures into program systems. Participate in interdisciplinary team meetings and work closely with clinicians, prescribers, peer support professionals, and community partners. Ensure program compliance with MAT guidelines, state regulations, and organizational policies.
Qualifications
Bachelor’s degree in Counseling, Social Work, Psychology, or a related human services field. Experience working with individuals facing mental health conditions, substance use disorders, trauma, or related challenges. Experience with data management, case management software, EHRs, or reporting systems. Knowledge of confidentiality and regulatory standards (HIPAA, 42 CFR Part 2). Strong understanding of community resources and referral processes.
Competencies
Strong assessment skills. Case management best practices. Excellent communication and interpersonal skills. Organizational and documentation accuracy. Cultural competence and trauma-informed care. Ability to collaborate effectively within an interdisciplinary team. Understanding of regulatory and compliance requirements.
Physical Demands
Ability to sit or stand for extended periods, walk, lift up to 25 lbs., climb stairs, bend, reach, twist, push, pull, grasp, and perform repetitive arm–hand movements.
Travel
Minimal travel required.
Equal Opportunity Employer
Boone Memorial Health is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. We are committed to fostering an inclusive, diverse, and supportive workplace.
Boone Memorial Health is a nonprofit healthcare company based in Boone County, West Virginia which owns and operates a critical access hospital with a 25-bed inpatient unit, Level IV Trauma Center, and Black Lung Center; two rural health clinics with two expansion locations; and a substance and mental health treatment program. In addition to inpatient, emergency, Black Lung, and primary care services, BMH offers several specialty practices and ancillary services at our locations throughout Boone County.
When Boone Memorial first opened its doors in 1964, our leaders dedicated their energies to the philosophy of “People Helping People.” Our original team of five physicians and 38 employees has expanded to a dedicated team of more than 400 healthcare heroes, and our commitment to community outreach and population health has experienced similar growth. Our Mission is to create an environment in which qualified physicians and other health care personnel can work together to provide high quality, compassionate, accessible, cost-effective health care services, in an atmosphere of love and concern, to the residents of Boone County and the surrounding areas.
