Job Description

Job Location SAN ANTONIO, TX 78249 Position Type Full-Time Education Level Bachelors Degree Job Shift Any

JOB PURPOSE:

The Case Manager will provide comprehensive case management to clients and their families who are victims of domestic violence by utilizing a trauma-informed care and a strengths-based approach with the goal of increasing their quality of life and maintaining the highest possible ability to function within the community.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

• Develop effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach. Model positive interactions, verbal guidance, and effective communication.
• Utilizing the Housing First Model advocate for and facilitate participants access to community resources; housing resources, school programs, vocational opportunities or services, recreational activities and relevant mental health services and benefits; assist participants to develop natural resources and make contact with social support networks. Assist participants with benefits.
• Conduct initial intake meeting with the client(s). Evaluate individual and family needs. Complete service plan with the client including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of client activities in relation to service plan and Housing Inspections. Document detailed case notes, daily; maintain comprehensive client files. Prepare reports as requested by Lead Case Manager, Program Manager and/or Quality Assurance
• Meet regularly with supervisor to staff case load. Provide on-going program evaluation and recommendations to the Program Director for continuous growth and quality.
• Develop effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach. Model positive interactions, verbal guidance, and effective communication.
• Evaluate participants’ individual needs. Complete timely service plans with participants including short and long term goals; provide follow-up and evaluation of goals. Coordinate and monitor services, including comprehensive tracking of participants’ activities in relation to service plan.
• Be active in and network at monthly community groups, events, and meetings. Provide presentations at various community groups, events, and meetings within areas of responsibility to include rural and metropolitan areas. Promote the success and reputation of the Domestic Violence Rapid Rehousing program.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everythingyou do, by placing the child, family, Veteran or client first to support our mission to " Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field, preferred but not required.

EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with mental health and/or victims of domestic violence population is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.