Job Description

Highlights

• Competitive compensation and benefits packages

• Continuous professional development and learning opportunities

• Regular engagement activities and events

______________________________________________________________________________

CASE MANAGER

Work for our global clients and immerse in our rich and diverse
company culture where you can thrive, grow and be #DecidedlyDifferent!

We are looking for a Case Manager to be part of our team.

This role is responsible for providing comprehensive administrative
legal support for various cases until they are transferred to an
attorney. The Case Coordinator plays a key role in ensuring positive
case outcomes by actively monitoring progress, collaborating with
clients, attorneys, and relevant external parties, and facilitating the
timely completion of required actions at every stage.

MAIN RESPONSIBILITIES

To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable accommodation may
be made to enable qualified individuals with disabilities to perform
the essential functions.

• Manage and monitor multiple time-sensitive cases efficiently.
• Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.
• Establish and sustain proactive communication with clients via
  phone or written correspondence, providing guidance on
  documentation requirements, legal procedures, and deadlines.
• Conduct regular follow-ups with clients to assess their
  status, collect necessary information, and update them on case
  progress.
• Accurately record client data and document all case activities in the designated case management system.
• Ensure all relevant documents are securely stored in the case management system under the clients profile.
• Prepare and submit appeals within prescribed deadlines.
• Collaborate closely with case managers on claim reviews,
  denials, appeals, and case withdrawals by providing accurate and
  well-documented case details.
• Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.
• Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.
• Respond to client inquiries, including calls, emails, and voicemails, within established response times.
• Consistently handle caseload of 350 to 400 cases per month with accuracy and efficiency.
• Other duties as assigned.

REQUIREMENTS

• At least 2 years of case manager/coordinator experience
• Strong verbal and written communication skills
• Familiarity
  with case management tools is preferred but not required; candidates
  must demonstrate knowledge and/or relevant experience aligned with the
  responsibilities and qualifications outlined.
• Excellent
  organizational and communications skills (oral and written), ability to
  think strategically, manage projects independently, and pursue multiple
  objectives simultaneously.
• Willing to work a night shift schedule.
• Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City