Job Description

Division: Permanent Supportive Housing
Location: Commons at Chantry | Columbus, Ohio
Pay: Based upon experience
Schedule: Full-time | Monday–Friday

Lead with Purpose. Transform Lives. Build Communities.

At National Church Residences, we believe everyone deserves quality housing and compassionate care. Join our mission-driven team to support individuals experiencing homelessness, mental health challenges, and substance use disorders through case management that truly makes an impact.

The Case Manager I provides direct case management services to residents in Permanent Supportive Housing, using a Housing First approach and operating within an integrated behavioral and primary healthcare model. This role supports residents in achieving stability and independence through strengths-based care planning, advocacy, and resource coordination — with a strong focus on individuals with histories of homelessness, substance abuse, and mental health needs.

Key Responsibilities

• Conduct bio-psychosocial assessments and develop individualized care plans addressing housing, behavioral health, and substance use goals.

• Assist residents with accessing benefits, resources, and support services, including mental health and addiction recovery programs.

• Maintain accurate and timely documentation within 24 hours of resident contact.

• Facilitate psychosocial, relapse prevention, and life skills group sessions weekly.

• Ensure minimum monthly contact with all assigned residents (caseload up to 40).

• Provide transportation or accompany residents to essential appointments, including medical and behavioral health visits.

• Participate in Blended Management Team meetings weekly.

• Submit complete service logs weekly (50% of hours must be direct service).

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in Social Work or a related human services field (required)

• One year of experience in a human services, behavioral health, or social work setting working with homeless, substance abuse, or mental health populations (required/preferred)

• LSW or LPCC (preferred)

• Valid driver’s license and reliable transportation

Required Competencies

• Strong written, verbal, and interpersonal communication skills

• Ability to set professional boundaries and work independently

• Basic computer proficiency (Word, Excel, electronic recordkeeping)

• Knowledge of homelessness, substance use, and mental health treatment resources

• Understanding of housing instability, behavioral health, and community-based services

• Ability to build trust and rapport with low-income, at-risk, and formerly homeless individuals

In return, National Church Residences offers an excellent total rewards package that includes:

• Medical Insurance – several options available

• Dental, Vision, Life & AD&D Insurance and Flexible Spending Accounts

• Paid Time Off (PTO) and Paid Holidays

• Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay

• Tuition Reimbursement

• Employee Discounts including Tickets, Retail, etc.

• Short-Term & Long-Term Disability coverage

• Accident, Hospital Indemnity & Critical Illness Insurance

• Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more

Join the Mission. Make a Difference.

If you are passionate about helping individuals overcome homelessness, substance use, and mental health barriers while achieving lasting stability, we invite you to apply today.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.