Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Case Manager works under the direction and supervision of the Director. He/she is responsible for providing case management to include, but not limited to: development of case plans, reviews, medication monitoring compliance, financial/budget mentoring, debt advocacy, employment development/referrals, assistance with application for housing, providing community resources/referrals, etc. He/she also participates in the continued development and implementation of program related goals.

Essential Functions

• Understands the mission, organizational structure, and policy and procedures of The Salvation Army. Works cohesively with Directors, Corps Officers and DHQ.
• Provides Case Management Services to Transitional Shelter clients as well as survivors of human trafficking referred by local county agencies.
• Provides case management and coordinates support services from the various county agencies such as District Attorney, Behavioral Wellness and others. Maintains contact with THQ Territorial Anti-Trafficking Coordinator to provide updates and receive council.
• Provides ongoing, thorough case management to include, but not limited to: development of case plans, reviews, medication monitoring compliance, financial/budget mentoring, debt advocacy, employment development/referrals, assistance with application for housing, providing community resources/referrals, etc.
• Assists residents with benefit applications (e.g. CalFresh/Food Stamps, General Relief, Health Care, etc.).
• Enforces House Rules and program objectives. Performs urinalysis and breathalyzer tests for residents at admittance and when directed.
• Updates, organizes, and maintains resident information in applicable software, rosters/forms and case records. Participates as part of the Case Management Team by attending weekly meetings, preparing documentation, and providing updates on residents’ behavior and progress in the program. Provides follow up case management and interventions with residents.
• Facilitates courses/groups designed to aid in program related goals.
• Gathers program information required for reporting monthly statistics, records and reports.
• Cross trains with other Case Management Staff in order to provide the necessary support and knowledge required in their absence.
• Assists in preparation for inspections, reviews, internal and external audits.
• Performs other duties as necessary for the successful operation of the program.
• Maintain accurate time keeping records that are reflective of duties performed under different grant/contracts.
• Attends staff and program related meetings, conferences, and training as needed and required. Cooperates with the Executive Director in any other special projects as needed.
• These duties may be changed in part or in full at any time at the Executive Director’s discretion, or as required because of program changes or needs.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• Bachelor’s degree with major study in social work, human services, or related field and one-year experience in residential services for adults. Applicable work experience in lieu of formal education will be considered.
• Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
• Ability to drive and maintain a valid Class C California Driver’s License. Able to pass a TSA Driving Test and maintain a clean MVR.
• Current CPR Certificate.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.

Skills, Knowledge & Abilities

• Knowledge of mental health, substance abuse, and dual diagnosis treatment philosophies and modalities.
• Excellent writing and verbal communication skills in English.
• Bilingual (Spanish) preferred but not required.
• Computer literate with a working knowledge of Microsoft Word and Excel.
• HMIS software experience preferred
• Ability to email, fax, operate copy/print/scan machine.
• Ability to work harmoniously with supervisors, coworkers, clients and the public.
• Excellent organizational, prioritizing, planning and problem-solving skills.
• High ethics and integrity.