Job Description

Position Title Case Management Supervisor

Organization Jewish Family Service of San Diego

Department: Safe Parking Program

Position Type Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Fully Onsite

Location: H Barracks, Point Loma

Reports To: Program Manager

Pay Range: $26-$28/hour

Total Compensation

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled workday), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

JFS is looking for a compassionate, mission-driven individual to join the Safe Parking team as the Case Manager Supervisor. The Safe Parking Program supports families & individuals living in their cars to find safety and support with the overall goal of long-term housing stability. The Case Management supervisor will provide direct supervision and support of case management staff and will also maintain a client case load, conduct intakes and assessments and provide ongoing advocacy and resource navigation for participants within the Safe Parking Program. This position reports directly to the Program Manager and works closely with the Case Managers and the rest of the Safe Parking team.

Responsibilities

• Provide regular supervision for Safe Parking Case Management staff
• Monitor and support the quality-of-service delivery and morale of case management staff
• Communicate routine program needs to Safe Parking Program Manager
• Regularly review staff’s documentation efforts in electronic client records system
• Assist in compiling daily and monthly data for required reporting
• Develop service plans with a focus on financial stability and re-housing
• Provide individualized resources and referrals to community programs to increase access to supportive services
• Provide regular and on-going follow-up with clients on caseload
• Work collaboratively with other JFS staff to ensure comprehensive services for program participants
• Maintain up-to-date client records in client management systems
• Meet for supervision bi-weekly
• Review and submit employee timesheets
• Other duties as assigned

Skills/Experience/Abilities That Are a Must-Have:

• At least one year of direct staff supervisory experience
• At least two years of experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education and experience
• Ability to offer problem solving, leadership and customer service skills in a fast-paced environment.
• Experience in using a computerized client management system
• Robust knowledge of local social services/community resources
• Experience working with people in crisis, implementing brief interventions and researching resources that address the impacts of poverty
• Ability to work a flexible schedule, including regular evening hours and weekends
• Comfort working in an environment where multiple languages are spoken
• Sensitivity to cultural differences present in the organizations/programs service population
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support

Skills/Abilities We’d Like You to Have

• Bilingual English/Spanish
• Previous use of HMIS system
• Previous training in Motivational Interviewing

Physical Requirements:

• Walk/ Navigate in an uneven terrain ground
• Be able to lift 20-25lbs
• Stand/Walk for long periods of time

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Important Notice:

Please submit your resume and cover letter on your application.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together To learn more about JFS, please visit jfssd.org.

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.