Job Description

The Supervisor, RN Case Management provides day-to-day leadership and operational oversight for the Population Health Care Management team. This leader is responsible for supporting and developing a team of care managers while driving high-quality, patient-centered care across the continuum. The ideal candidate brings demonstrated experience in nursing leadership and staff supervision, with expertise in care management, transitional care management, and population health strategies.

This role partners closely with providers, practice leadership, inpatient care teams, and interdisciplinary stakeholders to improve patient outcomes, enhance care coordination, and support value-based care initiatives. The Supervisor serves as a clinical and operational resource, helping teams navigate change, remove barriers to care, and ensure patients receive timely, effective, and coordinated services.

What you'll do:

• Provide leadership, coaching, and supervision to care management team members, promoting engagement, accountability, and professional development.
• Support daily care management operations and collaborate with department leadership to achieve organizational, quality, and population health goals.
• Serve as a clinical expert and resource for staff, providers, and leadership regarding care management, care transitions, and population health best practices.
• Lead and support initiatives focused on improving patient outcomes, reducing avoidable utilization, and enhancing the patient and caregiver experience.
• Foster strong partnerships with primary care providers, specialty providers, inpatient care management teams, and community resources to promote seamless care coordination.
• Monitor key performance indicators, operational metrics, and quality outcomes, implementing process improvements as needed.
• Effectively lead teams through organizational growth, transformation, and evolving healthcare delivery models.
• Collaborate with interdisciplinary teams to identify and resolve barriers impacting patient care, access, and transitions across settings.

Who we are looking for:

• Registered Nurse (RN) with progressive leadership and supervisory experience.
• Demonstrated expertise in Care Management, Transitional Care Management, or Population Health
• Experience leading clinical teams in a population health, primary care, ambulatory care management, or inpatient case management environment.
• Strong understanding of value-based care, risk stratification, chronic disease management, and care coordination principles.
• Proven ability to lead through change, influence outcomes, and build collaborative relationships across diverse teams.
• Excellent communication, critical thinking, and relationship-building skills.
• Experience working within Population Health, Primary Care, and/or Inpatient Care Management required.

About the team and culture:

This position is ideal for a nursing leader who is passionate about developing high-performing teams, improving population health outcomes, and advancing coordinated, whole-person care across the continuum.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org

EOE

Licensure

Registered Nurse Required - And Certified Case Manager Required - Or Accredited Case Manager Required
Education

Bachelor's Degree Nursing Required - Or Master's Degree Social Work Required
Experience

3 Years Clinical - Case Management Required - Or 1 Year Clinical - Discharge Planning Required