Job Description

Program: Supportive Services for Veteran Families | 815 Burke Avenue, Bronx, NY 10467

Position Overview

As Case Management Supervisor, you’ll provide leadership to the Case Managers of the SSVF team. You’ll lead the team in delivering a comprehensive program of on-site and/or community-based services to ensure our Veterans receive the maximum benefit from the SSVF program. Services provided will include assessment, counseling, service planning, and linkages with entitlement, mental health, substance abuse, employment, medical, educational, and child care services. Your primary goal will be the successful and expeditious placement of Veterans in permanent housing and the enhancement of their self-sufficiency.

Your responsibilities will include:

• Ensuring the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits.
• Identifying service delivery gaps and developing appropriate service linkages.
• Reviewing all client complaints and incident reports and ensuring follow-up of all findings with provisions for client decision-making regarding services.
• In conjunction with the Program Director and Assistant Program Director, evaluates Case Manager performance reviews, identifies gaps in service delivery systems, and assists in developing solutions for identified gaps and/or program performance issues.
• Identifying and documenting staff development issues and ensuring staff completion of agency-mandated courses, core curriculum, and other indicated training.
• Provides and documents weekly, regularly scheduled, individual supervision to assigned staff.
• Ensuring program compliance with all relevant government regulations.
• Ensuring accurate and timely submission of all program statistics and reports.

Requirements

• Bachelor’s Degree in social work or a related field required; Master’s Degree in social work preferred.
• Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
• Supervisory experience in a case management setting is highly desired.
• Knowledge and understanding of the family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Valid US driver’s license is a plus.
• Computer literacy, particularly with Microsoft Office applications.

EOE. A Drug Free Workplace.

Compensation

Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.
• And More!

Who We Are

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.