Job Description

Posting number: 201905576

Department: |Department of Health- STX|

Job classification: Case Management Planner

Posting type: Promotional

Categories: Management

Summary

Under the General Supervision of the Medical Director and/or Program Director, an employee in this class is responsible for the planning and evaluation, support service management, and coordination of patient access to healthcare, education or human services. This employee has access to all CONFIDENTIAL Case Information for patients enrolled at the respective clinic site(s).

Examples of duties

EXAMPLES OF WORK (NOT ALL INCLUSIVE):

• Responsible for the scheduling and implementation of day-to-day Case Management Activities.
• Plans the format that will assist clients and/or their families in identifying available service providers relative to their specific needs.
• Responsible for maintaining and reviewing confidential information regarding personal, medical and social information collected.
• Develops a tracking system for high-risk clients/families.
• Participates in regularly scheduled Case Reviews/Conferences with other clinical or support services staff to assess if all aspects of the patient's plan are met.
• Completion of client progress notes and weekly and monthly activity reports detailing number of clients seen and referrals made.
• Researches and distributes to other clinical staff updated lists of service descriptions and protocols for all territorial support services.
• Works with all partners within the VI System of Care Matrix to ensure maximization of services and proper referral and follow-up of patients.
• Schedules in-office appointments and/or makes home/hospital visits to clients as deemed appropriate
• Provides relative health education, risk reduction and health instructions to clients as dictated by their service plan.
• Coordination and start-up of patient support groups based on demand and caseload.
• Conducts individual or group counseling sessions.
• Participates ·in and facilitates in-service training in case management, individualized family service plans, quality assurance, due process, etc.

Qualifications

A Master's Degree in an Allied Health Profession, Social Work, Psychology, Nursing and/or Education and one (1) year of experience as a professional nurse, social worker or community health case worker

OR

A Bachelor's Degree in an Allied Health Profession, Social Work, Psychology, Nursing and/or Education and two (2) years of experience as a professional nurse, social worker or community health case worker

OR

An Associate's Degree or equivalent in an Allied Health Profession, Social Work, Psychology, Nursing and/or Education and five (5) years of experience as a professional nurse, social worker or community health case worker

Supplemental information

FACTOR 1- KNOWLEDGE REQUIRED OF THE POSITION:

• Knowledge of general disease processes and risk factors.
• General knowledge of Medical and Social Work records in order review Medical Provider Notes and complete Case Management progress notes.
• General knowledge of case planning, conducting needs assessments and implementation.
• General knowledge of computers and operating systems.
• Ability to communicate effectively both oral and written.
• Ability to maintain the highest level of confidentiality and trust with all information gathered.
• Ability to work in a multicultural setting with diverse ethnic groups. With assistance can translate federal guidelines into service practices.
• Knowledge of the theory, practice and principles of culturally sensitive family dynamics and can instruct on the general theory and principles of human responses to loss and grief.
• Familiarity with applicable Virgin Islands parental due process rights laws and civil rights laws.

FACTOR 2-SUPERVISORY CONTROLS:

The Medical Director and/or Program Director gives general supervision as needed. The incumbent is required to work independently in carrying out his/her duties. Special assignments are given the required supervision and are reviewed upon completion. The supervisor reviews monthly reports and makes periodic spot checks for quality control.

FACTOR 3-GUIDELINES:

Guidelines consist of departmental and organizational policies and procedures. Guidelines are also determined by the professional certification of the incumbent.

FACTOR 4-COMPLEXITY:

The work is varied, time specific and involves collaboration with various entities including, local and federal government agencies, private agencies, hospitals and community based organizations. This work necessitates establishing interagency consents, identifying long-term needs, documenting project status and assisting the Program Director or Medical Director with gathering data needed for the completion of annual grant applications and monthly reports.

FACTOR 5- SCOPE AND EFFECT:

In accordance with federal mandates and guidelines, the purpose of the work is to design, implement and evaluate a dynamic service provision model as part of a comprehensive system of community based care for clients.

FACTOR 6- PERSONAL CONTACTS:

Persons infected with a Communicable Disease or suffering from chronic illnesses, children, Physicians, Laboratory Directors, Nursing Staff, Hospital Infection Control Staff, inter/intra agency co-workers from all government affiliates and staff of any Community Based Organization which provides service in the territory.

FACTOR 7-PURPOSE OF CONTACTS:

The purpose of the contact is to plan utilization of existing services, to monitor patient enrollment and referral into the network of healthcare and social support services offered in the territory.

FACTOR 8-PHYSICAL DEMANDS:

The position requires an incumbent to be able to conduct inter-island and off-island travel as related to the Department's needs. Conducting home visits and assists patients with the taking of medication as necessary. Requires interagency meetings and visits to all service sites.

FACTOR 9-WORK ENVIRONMENT:

Work is performed in an air-conditioned office with exposure to the varying elements when conducting field or home visits.