Job Description

Salary Range: $27.40 - $39.90 + applicable differentials

Position Summary

Statement of

Accountability

Qualifications

Education

Licensure

Work Experience

Job Code: 414

The Case Management Assistant functions as a member of a

multidisciplinary health care team with guidance of the nurse case

managers and social workers, assisting in facilitating appropriate

patient placement; utilizes hospital and community resources for

continuity of patient care; collaborates with medical staff, HIM and

other hospital departments and staff. In addition to performing the

essential functions listed below, may also be assigned other duties as

required.

Reports to: Director of Case Management

1. High School graduate or equivalent required
2. Business college or Associate Degree desired
3. Previous healthcare experience preferred
4. Ability to read, write and comprehend medical terminology
5. Effective communication skills in written and verbal

performance Skills/computer/

specific technical

Other qualifications,

miscellaneous

1. Staffing and scheduling skills
2. Typing or keyboarding approximately 30 wpm

Specify if qualifications

are Required or

Preferred

Achieving Results

Key Components:

assess, plan, evaluate,

demonstrate initiative,

quality of work,

productivity

Demonstrates Skill

Key Components:

competency, job knowledge,

organizational skills, analytical

1. Working knowledge of the Microsoft office software:

Outlook, Excel, Word

1. Ability and willingness to learn new tasks and skills

Essential Job Responsibilities

1. Performs systematic ongoing assessment of Nurse Case

Manager and Social Work needs with focus on transitioning

patients safely and expeditiously out of the inpatient setting

1. Audits assigned processes and aggregates the data for

leadership review

1. Assists with DME inventory management
2. Updates white board as needed
3. Assists with Homeless supply management
4. Maintains daily discharge and transportation logs
5. Assists with employee timekeeping and scheduling
6. Takes minutes during Department Staff Meetings
7. Manages incoming and outgoing department mail
8. Faxes referrals to post-acute providers and follows up as

necessary

1. Manages department SharePoint resource space
2. Demonstrates competency in performing the skills necessary:

a. Filing

b. Telephone skills

Job Description/Case Management Assistant - Revised 2/24/2022 1

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Washington Hospital Healthcare System

skill, management of

information, employee &

patient safety

Planning &

Coordinating

Key Components: delegates,

decision making, problem

solving, management of

resources

Professionalism

c. Computer software application skills to include Microsoft

Excel, Outlook, Power Point and Word.

d. Computer software application skills to include hospital

applications by Midas, EPIC, ADP/eTime, and others as

identified

1. Demonstrates ability and willingness to learn new software

applications and management methodology

1. Performs department staff scheduler function, observing

memoranda of understanding for all employee classifications

assigned

1. Demonstrates current knowledge of Nurse Case Manager and

Social Work activities as appropriate and seeks professional

help when unfamiliar with specific regulations

1. Maintains appropriate records for review related to schedules,

employee files and documents required to support the

regulatory and compliant operation of the department within

the division guidelines and expectations

1. Attends meetings as assigned. Schedules and publishes

meetings. Records minutes and processes for distribution after

review

1. Formulates a plan in collaboration with the Director that

ensures that direct and indirect services are provided for the

department

1. Functions to establish and review priorities of the departments

needs in an organized manner based on available resources of

time and personnel

1. Adjusts time to accommodate needs of the department
2. Serve as a firm patient advocate (Patient First Ethic); seeks to

obtain and maintain quality of care for all patients regardless

of payor type

Always observes legal and ethical considerations pertaining to

patient confidentiality

Key Components:

dependability, interpersonal

skills, teamwork, patient first

ethic, customer service,

communication skills,

punctuality/attendance,

receptiveness to criticism,

judgment, confidentiality

2.

1. Role models integrity and fosters the spirit of teamwork and

interdisciplinary encounters by utilizing effective interpersonal

skills to resolve conflict

1. Attire is professional, neat, clean, and appropriate for the work

environment and wears proper identification

1. Moves beyond task-based orientation to be role-based practice

6.

and focuses attention to professional role, authority,

responsibility, and accountability

Acts in a manner that promotes dialogue, open

communication, and positive working relationships

1. Attends all mandatory education programs and can describe

8.

his/her responsibilities related to general safety and regulatory

compliance

Addresses emails daily and ensures proper communication by

replying and forwarding as appropriate

Job Description/Case Management Assistant - Revised 2/24/2022 2

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Washington Hospital Healthcare System

Improving the

Organization

Key Components:

performance improvement,

quality initiatives

Self-Development

Key Components: maintain

license/certification, education

and training

Regulatory

Compliance

Key Components: The Joint

Commission, Title 22, OIG,

HIPAA, State/Federal laws,

hospital policies

1. Reports to work on time and meets acceptable standard for

attendance including complying with call out and request for

time off policy

1. Attends a minimum of 75% staff meetings, reads minutes for

all staff meetings, and participates in committees as required

1. Follows the hospital exposure control plans/bloodborne and

airborne pathogens

1. Contributes to an overall team effort
2. Works to support the mission and vision statement of

Washington Hospital Healthcare System

1. Reviews institutional agenda, division business plan and

3.

department goals and prepares reports related to ongoing needs

and accomplishments

Builds and supports a healthy and satisfying work environment

that fosters the transfer of information

1. Identifies and communicates problems, trends (lack of

resources, systems impediments, etc.) that impeded efficient

delivery of quality care

1. Establish linkages with internal systems, ancillary departments

through clinical expertise and knowledge of the organization's

operation, systems, policies and procedures and available

services

1. Identifies trends in care, processes, or services that may

provide opportunities for improvement in a patient population,

provider population or service unit

1. Takes initiative to participate in a quality/process improvement

8.

initiative

Identifies quality and risk management issues, refer issues for

corrective action as appropriate

1. Enhances professional growth and development through

participation in educational programs, current literature, inservices, meetings, and workshops

1. Engages in professional development that increases knowledge

and skill related to the professional role, accountability, and

evidence-based practice

1. Seeks out professional and educational opportunities to

increase knowledge of research-based practice

1. Demonstrates basic understanding of the Centers for Medicare

and Medicaid (CMS) Conditions of Participation