Job Description

The Case Management Assistant provides administrative/clerical support for the Case Management team. This position must integrate company values into daily practice.

Essential Functions

• Maintains and update discharge packets and binders.
• Maintains insurance authorization spreadsheets and provide clerical support such as phone calls, faxes, and scanning.
• Maintains DME databases, such as equipment, companies, and corresponding insurance.
• Facilitates follow-ups and check-ins with clients to ensure service satisfaction.
• Coordinates physician signatures, forms, and callbacks.
• Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Prevention standards.
• Maintains regular attendance in keeping with assigned work schedule.
• Completes required trainings, as assigned.
• Performs other duties as assigned to support overall effectiveness of the organization.

Minimum Job Requirements

Minimum Education & Experience

• Two years’ experience providing reliable administrative and/or clerical support required.
• Experience in Healthcare environment preferred.

Required Licenses, Certifications, and/or Documentation

• none

Required Knowledge, Skills, and Abilities

• Demonstrates proficiency in MS Office software, including Excel, Word, Outlook, and PowerPoint.
• Demonstrates critical thinking skills.
• Demonstrates strong organizational and time management skills.
• Ability to prioritize, meet deadlines, and complete complex tasks.
• Ability to maintain quality and safety standards.
• Ability to maintain proper levels of confidentiality.
• Ability to work closely and professionally with others at all levels of the organization.
• Effective written and verbal communication skills.

Physical Requirements over the Course of a Shift

• A significant amount sitting.
• Lifting/exerting of up to 25 lbs.
• Sufficient manual dexterity to operate equipment and computer keyboard.
• Close vision and the ability to adjust focus.
• Ability to hear overhead pages.