Job Description

Case Coordinator – Remote

The Case Coordinator is responsible for overseeing and coordinating the referral and evaluation process from initial referral through completion. This role serves as an important point of contact for clients, examinees, and medical and behavioral health experts, ensuring cases move efficiently and all parties receive timely communication and documentation.

The ideal candidate is highly organized, detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced, deadline-driven environment. Strong customer service and communication skills are essential.

Starting Pay: $22.00 per hour

Remote Position

At this time, we are unable to consider candidates residing in New York City, Chicago, California, Colorado, or Washington.

Key Responsibilities

• Coordinate the full lifecycle of assigned medical and mental health evaluation referrals
• Complete initial case preparation, referral intake, case creation, and appointment scheduling
• Prepare and submit service estimates and obtain client authorization prior to proceeding
• Communicate regularly with clients, examinees, evaluating professionals, and internal staff regarding case status and scheduling
• Coordinate appointment details and ensure required information is available to evaluating experts
• Collect, organize, and distribute case-related records and documentation
• Monitor cases to help ensure evaluations and reports are completed within established timelines
• Provide completed reports and other required documentation to clients
• Accurately maintain case information using internal case management, telehealth, and record-keeping systems
• Respond professionally and promptly to phone calls, emails, and other inquiries from clients, experts, and internal departments
• Assist other Case Coordinators with workload coverage and case-related tasks as needed
• Participate in administrative initiatives and other departmental projects as assigned

Qualifications

• Bachelor's degree OR at least 3 years of relevant professional experience
• Experience in case coordination, healthcare administration, medical scheduling, customer service, or a related field
• Strong organizational skills with the ability to manage multiple cases and competing deadlines
• Excellent written and verbal communication skills
• Ability to work independently while also collaborating effectively with a remote team
• Strong attention to detail and follow-through
• Comfortable working in a fast-paced environment where priorities may change
• Proficiency with Microsoft Word, Excel, Outlook, PDF applications, and standard computer systems
• Ability and willingness to learn new case management and telehealth platforms

Preferred Qualifications:

• Experience working within the disability, workers' compensation, employer services, insurance, or healthcare industries
• Previous experience coordinating medical, psychological, or mental health evaluations
• Familiarity with medical records, referral management, or healthcare scheduling

Benefits

Comprehensive Health Benefits: Medical, dental, and vision insurance options to support you and your family.

Paid Time Off: Generous PTO, paid holidays, and a floating holiday to help you maintain a healthy work-life balance.

Retirement Savings: 401(k) plan with employer matching.

Additional Benefits: Long-term disability, short-term disability, flexible spending account, voluntary life insurance, voluntary AD&D, and company-paid life and AD&D coverage.

Education Assistance: Tax-free tuition reimbursement and student loan repayment assistance are available to support continued education and help with existing student loan obligations.

Family Benefits: Paid maternity and parental leave.

The IMA Group is an Affirmative Action/Equal Opportunity Employer.

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

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