Job Description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful?

We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve. As a Case Consultant, you will be the first voice our clients hear when they reach out for help — often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.

If you are driven by compassion, thrive in a people-first environment, and are looking for a career that is as rewarding as it is impactful — we want to hear from you.

Compensation

• $18.00 per hour
• $250 Sign-On Bonus (awarded after 90 days of employment)

Responsibilities

• Serve as the first point of contact for prospective clients calling into the firm, conducting consultations to assess how we can best support their needs.
• Gather and accurately document information pertaining to potential cases.
• Schedule follow-up appointments and coordinate callbacks with prospective clients.
• Distribute and collect signed retainer agreements via email and text.
• Manage a combination of inbound and outbound calls with professionalism and care.
• Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.

Qualifications

• High school diploma or GED required; college experience preferred.
• Strong critical thinking and comprehension skills, with the ability to assess situations quickly and accurately.
• Excellent written and verbal communication skills, including the ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously.
• Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities with composure.
• A collaborative team player who is equally effective and self-motivated when working independently.
• Consistently reliable, dependable, and accountable.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.