Job Description

About Epta

Join the Epta case clean department as a case clean coordinator and play a key role in supporting the team. You will thrive in a collaborative, fast paced environment working alongside like-minded colleagues in an environment that values ideas and supports others.

This exciting role is based in our Bradford office and offers hybrid working (3 days office / 2 days remote) upon completion of training period. Weekly hours are 37.5 which are flexible.

Your Contribution (Job description)

The ideal candidate will carry out a multitude of tasks relating to supplying our case clean and ppm teams with full administrative support. A positive and proactive approach is required with a willingness to learn the role in full and adapt to customer’s needs.

You will report directly to the Case Clean Support Manager.

In addition to the below you will be required to carry out any general duties outlined by your manager.

Responsibilities

• Responsible for contacting stores via telephone to confirm attendance and outline expectations regarding works to be carried out upon our arrival.
• Documenting call logs both internally and also on the customers portals.
• Raise appropriate works upon our internal platform and dispatch on a daily basis to the appropriate staff.
• Dispatch customers work order information on a daily basis over to the appropriate staff.
• Providing support alongside the case clean support manager and planner in relation to any real time work changes.
• Upload all audits and other relevant work sheet information both internally and to the customers portals.
• Arrange appropriate permits where required for our customers sites.

Your Journey (qualifications & skills)

You have a strong and proactive approach, be open to change and adapt to the customers needs as required. Have the ability to work well in a small and focused team as well as independently. Show initiative and have strong communication skills.

Additionally, you should bring:

• IT: Microsoft packages including Outlook, Excel and Teams. .
• Professional telephone manor and etiquette
• SAP / Salesforce experience preferable.

Why work for Epta

At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.

• Join Epta in this role, where you’ll experience a great blend of technologies and a modern workplace culture.
• Epta offers the opportunity for training development-what will be your next skill?
• Epta offers a range of benefits from discounted shopping, cycle to work scheme, gym membership and more

Our Story

We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.

With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.

Step into something fresh—apply to be part of Epta’s dynamic team!