Job Description

The Case Aide Intake Coordinator plays a critical role in the delivery of NYC Preventive Services, serving as the initial point of contact for families referred through the New York City Administration for Children’s Services (ACS) and community partners. The position supports family engagement, intake completion, and linkage to concrete services in alignment with Family Connections, OCFS regulations, and NYC child welfare practice standards. The Case Aide Intake Coordinator works closely with the Program Director, Case Planners, and supervisory staff to ensure appropriate program utilization, accurate and timely documentation, and full compliance with ACS and agency standards. This collaboration supports child safety, permanency, and family well-being while preventing unnecessary foster care placement.

Job Responsibilities:

• Serve as the initial program contact for families eligible for Preventive Services using trauma-informed, family-centered engagement strategies.
• Work closely with the Program Director to monitor utilization, ensure intake flow aligns with program capacity, and confirm documentation accuracy and completeness.
• Complete intake documentation in accordance with ACS, OCFS, and agency timelines and compliance standards.
• Open Advocate and CWS cases in CONNECTIONS and PROMIS.
• Gather, verify, and maintain intake data to support auditing, reimbursement, and contract compliance.
• Support child safety assessments, safety planning, and crisis management efforts.
• Comply with mandated reporter responsibilities and agency incident reporting procedures.
• Participate in Family Connections training, coaching, and consultation to maintain model fidelity.
• Conduct home and office visits and accompany families to mandated appointments.
• Provide outreach, referrals, advocacy, and escort services addressing concrete needs and housing stability.
• Obtain collateral documentation from schools, courts, medical providers, and community partners.
• Carry a limited caseload of up to four (4) cases when operationally required.
• Utilize mobile technology for real-time documentation and data entry.
• Attend required supervision, meetings, trainings, and case conferences.
• Participate in community outreach and agency events as required.
• Maintain confidentiality and comply with all applicable privacy and data protection standards.
• Demonstrate cultural humility and professionalism when working with diverse families.
• Perform other duties as assigned.

What we provide:

• 4 weeks paid vacation annually.
• 13 paid holidays.
• 4 personal days.
• 1 sick day per month, accruable to 150 days.
• Fully paid individual LTD and life insurance.
• Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution.
• New longevity incentives.
• Opportunities to make a difference in the lives of children and families in need.
• Collaboration with a team of dedicated professionals in a supportive and dynamic environment.
• Room for growth and advancement within the organization.

Join Astor Services – Apply Now!

Do you meet the qualifications above? Are you ready to take the next step in your career and join a mission-driven organization dedicated to improving the lives of children and families? We want to hear from you! Your credentials and compassion can bring about positive change for a child in need. Apply now to become a part of the Astor Services team.

Astor Services, a leading provider of behavioral and mental health services in the Hudson Valley and The Bronx, is dedicated to nurturing the emotional and mental well-being of children, adolescents, and families. With a history spanning over seven decades, we are committed to providing comprehensive care and support to help our clients thrive.

Want to know why our team loves working at Astor? Check out our website for our employee testimonials and discover their stories!

Requirements

You must have:

• Bachelor’s degree required; Master’s degree preferred.
• 2–5 years of experience in NYC Preventive Services, foster care, or child welfare settings.
• Knowledge of ACS Prevention Intake processes strongly preferred.
• Availability for evenings and occasional weekends.
• Proficiency in Microsoft Office applications.
• Knowledge of PROMIS and CONNECTIONS or ability to learn quickly.
• Strong documentation, communication, organizational, and time management skills.
• Ability to travel within New York City boroughs.

You should have:

• Bilingual Spanish/English candidates strongly encouraged to apply.