Scope of Position

The Cascata Pool Bartender is primarily responsible for ensuring guest satisfaction by mixing and serving cocktails, filling server’s orders, and serving food at the guest’s request in a luxury brand inspired hotel environment where attention to detail is key. The Bartender will provide guests with the best efficient, accurate and genuine service possible and exceeding guest expectations by paying attention to guests needs at all times. He/she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations and applying hotel standards and procedures.

Position Requirements

• Outstanding guest services and communication skills, professional presentation and neat appearance.
• Minimum 2 years’ experience mixing and serving beverages in a luxury resort or high volume restaurant.
• Knowledge of popular cocktails and wines required.
• Basic computer knowledge (Micros or other POS Systems).
• Must be of minimum legal age to serve alcohol according to state law.
• TIPS (Training for Intervention Procedures) certificate required.
• Excellent eye for detail and the ability to multi-task in a fast pace environment.
• Effective at listening, understanding, and clarifying the concerns raised by guests.

Responsibilities

• Greet each guest promptly in a sincerely warm, friendly manner using the guest’s name.
• Presents menu, answer questions, make suggestions regarding beverage and food.
• Know the ingredients, preparation, and proper presentation of all beverage items and specials to ensure that every product delivered to the guest adheres to the highest quality possible.
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Remain observant and check in with guests to ensure satisfaction with each beverage and/or food course.
• Prepare fresh garnishes for drinks.
• Stock ice, glassware, and paper supplies.
• Anticipate and communicate replenishment needs.
• Communicate with the kitchen regarding menu questions, the length of wait and product availability.
• Know layout of restaurant/hotel and location of all equipment and supplies.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Setup and maintain cleanliness and condition of bar, bar unit, and other tools.
• Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant.
• Key in (pre check) orders on the Micros terminal promptly and accurately.
• Present physical and accurate check to guest and process payment.
• Ensure compliance with all state alcohol requirements.
• Follows guidelines as outlined in Turnberry Isle Employee Handbook.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Must be able to work in a fast paced environment.
• Must be physically fit in order to move, lift, carry, pull, push and place items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.