Job Description

Primary Function

The Premier Executive Specialist serves as the Single Point of Coordination, owner, and navigator of the relocation process for senior-level / executive customers.

Responsible for delivering high-touch service, managing a reduced caseload, and ensuring timely, efficient support throughout the relocation process.

Major Duties and Responsibilities

Service Delivery & Coordination

• Serve as primary coordinator for all relocation phases
• Deliver high-touch service through:
• Proactive communication
• Reduced client touchpoints
• Supplier coordination
• 24/7 accessibility for emergencies
• Needs assessments and documentation support
• Interpret and communicate supplier reports

Program & Product Execution

• Demonstrate knowledge of CARTUS products/services
• Administer relocation programs per company standards
• Coordinate services across assigned customers

Supplier & Internal Coordination

• Maintain relationships with internal/external stakeholders
• Ensure alignment and service consistency

Revenue & Value Support

• Identify cross-selling opportunities
• Support revenue growth initiatives

Operational Responsibilities

• Ensure data integrity in CARTUS systems
• Track policy updates and communicate changes
• Provide data input for customized reports
• Participate in projects and training initiatives

Critical Selection Criteria

• Ability to meet/exceed service goals
• Clear communication skills
• Strong judgment and decision-making
• Interpersonal and influencing skills
• Detail orientation and multitasking
• Team collaboration
• Cultural awareness
• Flexibility and resourcefulness
• Ability to manage stress and organize work

Qualifications / Selection Criteria

• Advanced proficiency in CARTUS systems (Atlas, Benefits Builder, Hex, Cartus Online) and Microsoft Office (Teams, Excel, Word), with the ability to quickly learn new tools and technologies
• 3+ years of experience in relocation, mobility, and in a client-focused service environment
• Strong commitment to accuracy, process discipline, and data integrity across all aspects of work
• Proven ability to analyze, problem solve, and independently manage multiple priorities in a fast-paced environment
• Excellent communication, interpersonal, and influencing skills, with the ability to effectively engage and build trust with executive-level clients
• Demonstrated history of top-tier service performance, consistently delivering high-touch, client-centric experiences
• Proven leadership mindset, with the ability to take ownership, drive results, and influence cross-functional partners without direct authority

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie's International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby's International Realty®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

• NYSE: COMP
• 340,000 Real Estate Professionals
• 2,000+ independently owned and operated brokerages
• 120 countries and territories