Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The Cartage Agent is responsible for tactical execution of all cartage-related operations within the district. This role supports cross-product consolidations, deliveries, pickups, and appointment management for import, domestic, and export shipments. The position works closely with warehouse operations, product teams, and service providers to drive on-time performance, shipment visibility, cost control, and a high standard of internal and external customer service.

Tasks

• Support district pickup and delivery operations across all applicable products.
• Coordinate daily dispatching, route execution, and pickup or delivery appointments.
• Proactively communicate with product teams, warehouse teams, and service providers regarding shipment status, issues, and priorities.
• Monitor district cartage KPIs such as on-time performance, service quality, and operational execution.
• Act as liaison between Expeditors operations and cartage providers to resolve exceptions quickly and maintain service continuity.
• Manage diversions to outside carriers when needed and communicate impacts clearly.
• Document and communicate accessorial charges and support cost control efforts.
• Prepare periodic operational reports for branch or district leadership.
• Partner with warehouse operations to align dock activity, freight readiness, and daily execution.
• Serve as an escalation point for local pickup and delivery issues and communicate resolution plans.
• Contribute ideas that improve quality of service, provider performance, and profitability.
• Demonstrate integrity, pride, and professionalism in all interactions.

Qualifications

• +2 years of transportation, local pickup and delivery, distribution, or related logistics experience preferred.
• Effective interpersonal skills with the ability to listen, understand, and communicate clearly and concisely.
• Strong problem-solving, facilitation, and exception management skills.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• High attention to detail and consistent follow-through on tasks.
• Drive for continuous improvement and ability to highlight the value of strong service provider and branch partnerships.
• Fluent in English and French. Dutch is an asset.
• Able to work in 2 shifts (Monday till Friday 6AM-2PM / 11AM-19PM)

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus