Job Description

PURPOSE
The Carrier Sales Representative is responsible for helping develop and grow a portfolio of top accounts in the Company’s carrier network through innovative prospecting and sales strategies. The Carrier Sales Representative must have strong negotiation skills, ensuring all freight is covered in a cost-effective, time-efficient manner, with a focus on sustaining reliable, first-class service to the Company’s carrier network.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Implement successful strategies and techniques for growing and developing carrier portfolios through prospecting and sales strategies.
• Deepen relationships within core carrier portfolios across all levels to further drive business growth.
• Negotiate competitive rates with carriers (exercising discretion and judgment with respect to same within reasonable parameters and/or guidelines) to maximize profits and develop long-term solutions through a deep understanding of the market.
• Stay abreast of developments in the transportation industry and adapt strategy to changing conditions; identify external threats and opportunities.
• Understand and identify negative trends in carrier communication occurring during both regular business hours and after hours, assessing opportunities for improved communication with the Company’s carrier partners.
• Ensure all shipments are tracked according to Company policy and standards.
• Assess and resolve routine customer questions and issues and escalated customer challenges that may arise concerning the successful execution of the load from tendering, delivering, receivables, and payment to carriers.
• Perform job duties in compliance with Company policies and procedures and applicable local, state, and national standards and regulations.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
• High School diploma or GED required
• Bachelor’s degree preferred

QUALIFICATIONS:
• Ability to develop internal and external on-going, collaborative working relationships at all levels of a business
• Strong organizational skills with a high attention to detail and ability to multitask
• Excellent verbal and written communication skills
• Innovative thinker who enjoys learning and solving problems
• Enthusiastic, assertive, driven, dynamic, and flexible individual
• Proficient in the Microsoft office suite
• Customer Service/Relationship Management
• Written/verbal communication
• Technical capacity
• Customer/client focus
• Ability to work in a team atmosphere
• Strong communication skills
• Effective decision making
• Results-oriented
• Effective time management
• Forward and strategic thinking
• Entrepreneurial

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Minimal travel may be required (>10%).

Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)