Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.
One appointment can open an industry. One weak escalation path can leave hundreds of accounts stuck behind the same underwriting desk. Harper's AI is generating more qualified demand than most brokerages see in a decade, and demand only matters if there are carriers, wholesalers, MGAs, and programs willing and able to take it. You own those relationships at the portfolio level: access, appointments, capacity, economics, senior relationships, and the escalation channels that get a stuck account moving.
This is a relationship job, done on foot. You are the face of Harper to each carrier, and you stomp the ground with them day in and day out. You send carriers their urgency list — what we need quoted this week, what's stuck, what's about to be lost. You track outstanding binds and upcoming renewals across every market and make sure the carrier sees them before they become a problem. You know who controls appetite, capacity, and operations at each partner, and they know you. What you do not do is place accounts: the licensed account team selects the market, negotiates terms, and makes the recommendation on each one. You build the doors they walk through and the phone number they call when a door sticks.
Why now: Harper is expanding its insurance reach across offices and lines, and the constraint is shifting from demand to market access. Carrier trust, appointments, and capacity get more important as the machine gets better at producing submissions, not less.
This job is on-site in San Francisco, Monday through Friday, long days, with travel to carriers, wholesalers, and industry events when the relationship calls for it. Much of the week is unglamorous: chasing an outstanding bind, re-sending an urgency list, tracking a renewal nobody else is watching, and doing it again tomorrow with a different carrier. Relationships here are built on showing up consistently and producing, not on dinners. You will have a production scoreboard, and it will be visible.
If you want to be a relationship manager without a scoreboard, if you measure success by meetings, logos, or signed agreements that don't change placement outcomes, if you want to own individual account negotiation instead of the carrier portfolio, or if you expect the underwriting or brokerage teams to maintain your relationship records for you, this seat will frustrate you. This is not a consumer acquisition or demand-generation role, and it does not come with a remote or hybrid default. If the intensity reads as a cost you'd rather avoid, this isn't the seat. If it reads as the point, keep going.
The process moves as fast as you do.
Send your resume and one carrier-partnership case: a carrier, wholesaler, or program relationship you personally opened or changed, the commercial reason it mattered, what you negotiated, and the production result.
Harper is a commercial E&S insurance brokerage. From prospecting and quoting to binding and service, our proprietary AI-native tech stack powers our organization.
