8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
This role is responsible for supporting 8x8 products and carrier services within North America and some international countries.
Responsibilities
This hybrid role will be based in the Philippines
Cultivate relationships with 8x8 telecommunication and network providers.
Collaborate and coordinate with internal teams to achieve team goals
Provision services and document task processes
Manage escalations with external and internal business entities to move progress when challenges arise
Manage multiple projects and meet deadlines to ensure success
Analyze data to develop best practice and strategies
Skills/Qualifications:
Relevant experience working within the Telecommunications industry
Project Manager experience a plus
Highly effective cross-functional team management
Knowledge of the basic milestones within the Telecom provisioning process
Excellent written and verbal communication skills
Ability to lead troubleshooting and escalation efforts
Self-motivated with the ability to dive right in, be effective and make a difference.
Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
Familiarity with G-Suite, SalesForce, Jira
Work Arrangement
Shift: US Hours
Hybrid: Tue/Wed/Thu onsite (BGC, Taguig Office)
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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program
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8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
