Contract: 12 Month Maternity Cover
Salary: Up to £30,000
Start Date: December
Hybrid: We welcome applications from those looking for hybrid working, based 2 -3 days from our Handforth office, or Stafford Fulfilment Centre.
As our Carrier & Fulfilment Coordinator, you'll play a key role in ensuring our customers receive their orders on time and with minimal fuss. Working closely with carrier partners and internal stakeholders, you'll coordinate day-to-day fulfilment activities, helping to ensure orders are processed, dispatched and delivered accurately, efficiently and cost-effectively.
You'll be responsible for monitoring delivery performance, identifying opportunities to improve service and resolving fulfilment issues when they arise. Building strong relationships with carrier partners will be central to your success, enabling you to drive service excellence while balancing customer expectations and business requirements.
A key part of this role will involve working with Metapack to manage carrier integrations, shipment tracking and delivery performance. We're looking for someone with previous experience using Metapack who can quickly become a trusted expert within the team, helping to optimise fulfilment processes and support a seamless customer delivery experience.
This is a unique opportunity to combine operational excellence with technical expertise, taking ownership of carrier performance, fulfilment processes and Metapack administration in a fast-paced ecommerce environment.
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
#LI-DNI
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
