Location: We welcome applications from those looking for hybrid working, based 2 days per week in our Handforth (Cheshire) Office.
Contract: 12 Month FTC
About the Role
In this role, you’ll play a key part in ensuring our delivery network runs smoothly, efficiently and delivers a great experience for our customers and stores. As a Carrier Analyst, you’ll use data and insight to monitor performance across our carrier network, helping to make sure our services are reliable, cost-effective and operating at their best.
You’ll work closely with internal teams and external partners to understand performance, identify opportunities for improvement and drive positive change. Whether it’s analysing trends, improving processes or strengthening carrier relationships, your work will directly contribute to operational excellence and an exceptional customer experience.
Key Responsibilities
About You
You’re analytical, detail-focused and confident working with data, with advanced Excel skills and the ability to turn insight into meaningful action. You enjoy spotting trends, identifying issues and improving performance, while ensuring accuracy across reporting, invoicing and day-to-day processes.
You bring experience from a supply chain, e-commerce, carrier or retail environment, with a good understanding of operational performance and ideally some exposure to the carrier landscape. You’re just as comfortable managing the detail as you are taking a more strategic view to drive improvements.
Highly organised and proactive, you can manage multiple priorities in a fast-paced environment. You’re also a strong communicator, able to build effective relationships with internal teams and external partners, and confidently share insights and recommendations.
Experience with tools such as Power BI or transport systems would be beneficial, as would knowledge of last-mile delivery or supplier management. You’ll also be happy to travel occasionally to sites such as our Stafford Distribution Centre, with driving being an advantage.
Above all, you’re curious, solutions-focused and motivated to deliver great outcomes for both the business and our customers.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
