Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values–Always Safe, Customer at Heart and Stronger Together– guide us in everything we do.
Finnair Cargois now looking for
CARGO SERVICE AGENTS
to strengthen the HandlingOperationsTeam. We are looking for Cargo Service Agents who are eager to learn, develop, and grow with us in the dynamic world of air cargologistics
As aCargo Service Agent , you will work in ourCool Control Center , where you will play a key role in coordinating the daily flow of cargo and mail. In this office-based operational role, you will process shipments using various systems,maintainaccuratedocumentation, coordinate closely with warehouse and airline operations, and manage disruptions and recovery actions to ensure the safe, efficient, andtimelyhandling of cargo. By keeping operations running smoothly, you will contribute to excellent customer service and the reliable delivery of our customers’ shipments.
Cargo ServiceAgents’workincludescommunicating with different stakeholders, reporting deviations and discrepancies, as well asparticipatinginthecontinuous development ofourdaily operations.
We are committed to supporting the growth and development of our people. After learning the fundamentals of the role, you will have opportunities to broaden yourexpertisethroughadditionaltraining and increasing responsibilities within CargoHandlingService operations.Depending on business needs and your own aspirations, you may develop your knowledge across different operational areas, gaining a wider understanding of the air cargobusinessand becoming a versatile cargo professional. We encourage continuous learning and provide opportunities for employees to expand their skills anddeveloptheir careers with Finnair Cargo.
Our expectations:
Previousair cargo experience is an advantage, but it is not a requirement. We are primarily looking for motivated individuals who are eager to learn, develop, and grow into world-class air cargo professionals.
To succeed in this role, you have:
Experience inlogistics, transportation, customer service, or another operationally intensive environment.
Experience working in a process-controlled environment governed by rules, procedures, and regulations.
Excellent teamwork, collaboration, and communication skills.
A proactive, can-do attitude and a strong commitment to delivering high-quality, compliant service to our customers.
Curiosity and willingness to learn, as well as the ability toseek, share, and apply information effectively.
Strong problem-solving skills and the ability to make sound decisions in a fast-paced operational environment.
The ability to manage multiple priorities whilemaintainingaccuracy and attention to detail
Fluency in English, both written and spoken.Finnish is considered as an advantage.
Strong digital skills and confidence working with various operational systems and applications.
Most importantly, we are looking for individuals who are motivated to build a career in air cargo andcontribute to delivering an outstanding customer experience every day
Additionalinformation:
As Finnair Cargooperates24/7 throughout the year, this position includes shift work. Shift schedules are plannedforfour-week periods and published two weeks in advancein accordance withthe applicable collective agreement.Salary and employment terms aredeterminedaccording to the Finnish Aviation Union Collective Agreement, salary level 6 (ground handling).
Youwill report to the Cargo Handling Team Lead and become part of a collaborative team that keeps cargo moving safely, efficiently, and on time every day.
Working at Finnair:
We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.
We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wideleisuretravel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit,Epassi(sport, culture,wellbeingor commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.
Interested? Get onboard! Pleasesubmityour application with your CVandcover letter as soon as possible, but no later thanSunday, 2 August 2026.
Please note that the hiring process includessecurityclearance and a pre-employment medical examination including a drug test.
For more information, pleasedon’thesitate to contact our Cargo Handling Team Lead by phone +35840 553 3322 on the specified hours stated below (GMT +03:00):
Thursday, 23 July between 1pm to 2pm
Wednesday 29 July between 1pm to 2pm
Kindlynotethat we do not process applicationssubmittedvia email.
Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people withdifferent backgroundsand experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is ata high levelin our work community. You are welcome to join Finnair as your authentic self.
Founded in 1923, Finnair is one of the world’s oldest operating airlines. We are a network airline specialised in connecting Europe, North America and Asia via our transfer-friendly Helsinki hub – our purpose is to enrich life by bridging the world.
Sustainability is at the core of our strategy. Our long-term target is carbon neutrality: we want to maintain the social and economic benefits enabled by air connections, while dramatically reducing the carbon footprint of air travel.
For more information on Finnair, please refer to www.company.finnair.com or www.finnair.com.
