Job Description

The role will oversee the planning and execution of cargo operations activities, ensuring smooth and efficient processes throughout the shipment lifecycle (Load/Discharge & vessel reconciliation). It also involves collaborating with various stakeholders to coordinate load, discharge, vessel finalization, and adherence to deadlines and cut-offs as well as maintenance of the same.

• Review and verify cargo documentation, including container lists, missing documentation, dangerous goods (DG) acceptance, and customs status.
• Coordinate with partners and stakeholders to ensure accurate and timely load and discharge information exchange.
• Provide special cargo manifests as required and communicate any changes or additions to the load list
• Prepare and update load lists, including container numbers, stowage positions, and DG information.
• Monitor and approve late gate requests, ensuring compliance with established protocols.
• Maintain accurate records of containers not in the terminal, missing documentation, and containers that did not materialize(shortfall).
• Generate and share reports, including break bulk (BB) information, dangerous cargo manifests, empty container details, and tank container information.
• Collaborate with teams to reconcile planned versus actual load/discharge information and identify discrepancies.
• Generate load and discharge counts, providing accurate data for reporting purposes.
• Prepare terminal departure reports (TDR) as needed, ensuring comprehensive and timely communication.
• Maintain and update deadlines and cut-offs in FIS/Workflow tool, ensuring adherence to schedules.
• Create and approve work orders for cargo operations activities, ensuring proper documentation and authorization.
• Check blockage of custom-related issues and request the release of cargo after clearance.
• Fluent in written and spoken English.
• Excellent communication and negotiation skills.
• Knowledgeable in MS Office applications.
• With a highly analytical mindset, and the ability to work systematically under pressure.

Preferred but not mandatory:

• Previous knowledge/experience of Hapag-Lloyd systems/FIS.

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong.

Your Journey, Our Horizon