Job Description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Be a pivotal people leader with an organisation that truly puts people first!
• $150k + superannuation + salary packaging benefits
• Full time opportunity based in Campbelltown/Penrith NSW/ Upper Mount Gravatt QLD

About the opportunity

Lead the delivery and future direction of one of Australia’s most impactful carer support programs. As Carer Gateway Operations Manager, you will play a pivotal senior leadership role within Wellways’ Family and Carer Services portfolio, driving operational excellence, workforce capability and integrated service delivery across Queensland, South West Sydney and Nepean Blue Mountains.

Working as part of a collaborative senior leadership team, this role offers the opportunity to influence system-wide outcomes for carers, lead through reform and transformation, and shape innovative, person-centred service models that respond to the complexity of carers’ lives. You will provide strategic operational leadership across a large, multi-region program, empowering senior leaders and teams to deliver high-quality, carer-led services aligned to national priorities, contractual outcomes and Wellways’ values.

This is an exceptional opportunity for an experienced and values-driven operational leader who thrives in complex environments, builds strong partnerships, and is passionate about driving meaningful social impact. You will bring strong operational and people leadership capability, a collaborative and strategic mindset, and a commitment to continuous improvement, lived experience and integrated care outcomes.

To be successful in this role, you will need:

• Bachelor’s degree in Human Services, Social Work, Business Management or a related discipline, or equivalent senior operational leadership experience in complex human services environments.
• Demonstrated experience in senior operational or management roles within community services, disability, health, aged care or related sectors.
• Proven capability leading large‐scale or multi‐site service operations, balancing service quality, performance, workforce and financial requirements.
• Demonstrated experience leading and supporting managers or senior leaders, including performance management, coaching and building collaborative leadership cultures.
• Strong operational problem‐solving skills, with the ability to identify system and workflow constraints and implement practical, sustainable improvements that enhance carer experience and outcomes.
• Capacity to operate flexibly in a senior leadership role, including participation in out‐of‐hours activities as required.
• Satisfactory National Police Records Check.
• International Police Check, where applicable.
• Current Working with Children Check relevant to the jurisdiction of
• employment (e.g. NSW and/or QLD).
• NDIS Worker Screening Check, where required.
• Completion of the NDIS Worker Orientation Module.
• Evidence of right to work in Australia.
• Current valid Driver Licence and capacity to undertake regular travel as required.
• Compliance with all Wellways policies and procedures, including privacy, confidentiality, work health and safety and risk management requirements.

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Lou Faulkner at lfaulkner@wellways.org

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways

A fantastic opportuniy for a seasoned people leader to make a meaningful and positive impact on the community as a CGS Operations Manager.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewardingAll ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close

27/05/2026