Job Description

Careline Supervisor – Assistive Technology (24/7 Service)

Permanent

Grade C - £35,412 - £41,771

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Birmingham City Council’s Careline Service supports approximately 9,000 citizens across the city to live safely and independently in their own homes through technology-enabled care solutions

We are seeking creative, flexible, and resilient individuals to join our dynamic frontline service as a Careline Supervisor, leading a team delivering a vital 24/7 support function.

About the Role

This is a key leadership role within our frontline service, where you will manage a team of 17 staff , some of whom operate across a rolling shift pattern (12 hours 40 minutes), including nights, weekends, and bank holidays

You will play a critical role in ensuring the delivery of a responsive, high-quality service that supports vulnerable citizens during emergencies and helps prevent escalation of risk.

While experience in technology-enabled care or working with older and vulnerable people is desirable, it is not essential — we welcome applicants who bring strong leadership skills and a commitment to making a difference.

Key Responsibilities

• Lead and manage a frontline intervention and prevention service within a 24/7 Assistive Technology Care environment
• Oversee the response to incoming alarm calls from citizens using mobile or home-based assistive technology
• Ensure timely and appropriate emergency support and intervention
• Drive a proactive approach to prevention, reducing repeat incidents through:
  • Effective referrals
  • Signposting to appropriate services
  • Providing clear advice and reassurance
• Support, motivate, and develop your team to maintain high performance and resilience in a fast-paced environment

What We’re Looking For

• Strong leadership and team management experience
• Ability to work flexibly
• Excellent decision-making and problem-solving skills under pressure
• A compassionate and customer-focused approach
• Confidence working in a technology-supported service environment (training provided where needed)

Why Join Us?

• Make a real difference in people’s lives across Birmingham
• Be part of an innovative, technology-driven care service
• Work within a supportive and collaborative team environment
• Opportunities for development and progression

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

and Person Specification

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).