Job Description

Position Details

Birmingham Business School

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Part Time, 0.4 FTE (14 hours per week)

Permanent

Closing date: 5th July 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

Working as part of the Birmingham Business School and College of Social Sciences careers teams reporting directly to the Postgraduate Careers Consultant and working closely with the BBS Careers Manager, you will be responsible for the School wide Careers administration, planning, financial and communication processes that are essential to supporting the School’s, College’s, and University Careers strategy and operational deliverables.

The BBS Careers Administrator post exists to professionally support the delivery of a wide range of Birmingham Business School Careers administration, planning, financial and communication processes that are essential to supporting the BBS Careers team and the Birmingham Business School, College of Social Sciences, and overall University of Birmingham Careers strategy and operational deliverables. The post holder will provide administrative support across a wide range of activity but particularly in the areas of Finance/Purchasing, Student Events promotion, internal communication via newsletters and social media channels.

The post holder will provide administrative support for the design and delivery of employability programmes and events that improve the outcomes of undergraduate and postgraduate students in the UK, Singapore, and Dubai, in partnership with academic and professional services staff in the areas of Accounting, Economics, Finance, Marketing, Management, and Strategy & International Business.

The post holder will be expected to live up to the mission and values set by both the Business School/University and the Business School careers team. “We partner with all our students on their career journeys. Empowering them to make lifelong career decisions by working with alumni and industry professionals. Energising them to stay curious about the ever-changing world of work. We believe that success depends on working in a collaborative, positive and supportive environment.” The post holder will be hired based on the following: Diversity, Responsible Business, Collaboration, Action Orientated, and Continuous Learning.

The post holder will play an important role in helping the Business School and University to meet its overall targets in relation to graduate employability and work collaboratively with a range of colleagues in Birmingham Business School and Careers Network to meet shared objectives. The post holder will work towards specific Business School targets around delivering excellent student experience and ensuring that we deliver on the expectations of Business School accrediting bodies, as well as working towards the key performance targets set by the University of Birmingham.

The post holder will work closely with other colleagues in the Business School careers team and across Careers Network and the University to contribute to a community of practice around student support across our global campus locations.

Main Duties

• Work autonomously to ensure the BBS Careers team has effective, timely and proactive administrative support across a range of activities which may include; responding to student and or business enquiries, preparing documentation for both internal and external audiences, liaising with suppliers, creating and delivering content via social media channels, ensuring intranet and internet websites are up to date, compiling reports from a range of systems, carrying out market research activities, and other similar duties
• Deliver communications to students across multiple channels which may include newsletters, Canvas (VLE) announcements, and social media posts
• Provide administrative and logistical assistance to team members on the BBS Careers team which may include creating purchase orders, liaising with suppliers, taking notes at meetings, arranging travel, ensuring databases are up to date, and other administrative duties
• Provide face-to-face support via the Careers reception desk, telephone, and electronic support via email and social media to ensure all students and visitors receive an exemplary welcome and service
• Represent Birmingham Business School at events as required
• Work in accordance with the data protection act, health and safety guidance and to adhere to all university policies and procedures
• Specific areas of responsibility may change from time to time in accordance with priorities of the Careers team and School.
• Some evening and weekend work will be required as part of this role
• Work flexibly both from campus and from home dependent on work need
• Undertake tasks and activities as outlined to ensure excellent customer service standards are maintained
• Highlight problems that may affect the achievement of objectives and deadlines
• Attend and contribute to relevant meetings within Birmingham Business School
• Operation of University policies and procedures across all activities
• Ensure strong communication and affiliations across the BBS Careers team, wider school, CoSS college teams, and Careers Network
• Undertake any other duties commensurate with the grade of this post as defined by the BBS Careers Managers, Careers Consultants or other School Managers

Required Knowledge, Skills, Qualifications, Experience

Essential

• Educated to A Level standard, or equivalent level 3 qualification such as a Level 3 NVQ, or level 3 national diploma or relevant experience evidencing the skills and ability to undertake the role.
• Minimum of grade C in Mathematics and English at GCSE or equivalent level 2 qualification.
• Demonstrable experience working in a customer driven environment where exposure to corporate clients and contacts was routine
• Excellent writing skills, with experience of producing written communication for a range of audiences
• Aptitude to co-ordinate physical, virtual, and hybrid events including liaison with third parties to deliver services
• Proficient in the use of Microsoft Office applications, with experience using customer relationship management systems and the ability to learn new software systems quickly; to support, inform and improve operational effectiveness
• Ability to work effectively in a team or on projects alone to deadline, demonstrating excellent attention to detail, interpersonal, organisational and communication skills
• Deliver and maintain exceptional customer service standards across the team, making suggestions relating to service enhancements

Desirable

• Experience working within a Higher Education environment
• Experience with social media such as LinkedIn and creating engaging newsletter/email content

Informal enquiries to Tom Ellis, email: t.ellis@bham.ac.uk

View our staff values and behaviours here

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website