Job Description

Working Setup:

• 100% Onsite (BGC Taguig)



Work Hours:

• 11PM to 8AM

Responsibilities:

• Team Leadership Inspire and guide your team to success by leading, coaching, and nurturing their growth. Set ambitious KPIs, drive performance, and conduct insightful reviews while empowering your team to reach their full potential.
• Operations: Lead daily operations with precision, driving placement success, top-notch quality, and peak productivity. Track key metrics, tackle escalations head-on, and continuously refine processes for exceptional results.
• Engagement & Account Management: Guide job matching and boost candidate preparedness; nurture strong client relationships; expertly handle escalations; and consistently deliver top-notch service.

Requirements:

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years)
• Excellent English communication
• At least 8 years experience in contact center/customer care
• At least 3 years tenure in Supervisory role
• Proven experience in account management or as a Client Services Manager is required.
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• Experience managing KPIs, reporting, and operational workflows.
• Excellent communication and stakeholder management skills.