Job Description

Working Setup:

• 100% Onsite (BGC Taguig)



Work Hours:

• 11PM to 8AM

Responsibilities:

• Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they’re met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
• Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
• Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.

Requirements:

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
• Excellent English communication
• At least 3 years experience in contact center/customer care
• At least 2 years tenure in Supervisory role
• Strong leadership, English skills, and workflow management
• US night shift, tool proficiency, high call volume comfort
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• System building, large team leadership, persuasion skills.