Job Description

Responsibilities

·Oversee the daily operations of the Career Services Unit to ensure effective service delivery.

·Lead the training and development of Career Services Specialists and Assistant Career Services Specialists, equipping them to provide comprehensive career counseling, coaching, and training.

·Develop and update training materials and internal workshops to enhance team effectiveness and skill sets.

·Supervise the Career Services team, conduct regular performance reviews and address any performance issues with the Assistant Director.

·Assist in planning staffing levels and resource allocation to meet member demand for career services.

·Coordinate onboarding and ongoing development for new Career Services staff to ensure readiness to support job seekers.

·Partner with the Education Division and external consultants to design career readiness workshops that prepare job seekers for healthcare employment.

·Develop and implement virtual and in-person training programs and workshops focused on resume building, interview skills, and healthcare-specific competencies.

·Oversee member onboarding and job readiness preparation, ensuring seamless transitions from initial assessments to skills development and job placement services.

·Work closely with the Employer Relations team to align candidate readiness with current job openings.

·Coordinate placement activities to ensure job seekers are matched effectively with employer needs, particularly within 1199 healthcare networks.

·Track job placement data, analyze program effectiveness, and report key metrics and outcomes to leadership.

·Report on key performance metrics to the Assistant Director and use data-driven insights to enhance service offerings.

·Engage with employers, educational partners and other stakeholders as well as develop partnerships to enhance program offerings.

Qualifications

·Bachelor’s degree in Human Resources, Counseling, Education, or related field. Master’s degree in Business Administration highly preferred

·Minimum five (5) years of experience in career counseling, workforce development, or educational services and two (2) years of supervisory experience required.

·Familiarity with ATS (e.g., iCIMS) and LMS tools as well as proficiency in Microsoft Office and data analysis tools. Experience with SkillsFirst a plus.

·Bilingual or multilingual abilities are a plus.

·Experience with data analysis tools for tracking program outcomes and performance metrics. Preferred knowledge of project management tools (e.g., Microsoft Planner, Asana, Trello).

·Project management skills with experience in large-scale program implementations.

·Experience with career training in healthcare or union environments.

·Ability to manage large-scale programs and ensure alignment with the dynamic needs of the healthcare sector.

·Willingness to travel throughout the five boroughs, Hudson Valley and Long Island, as needed to support recruitment and placement activities

·The Career Services Manager may be required to work an adjusted late shift (12:00 p.m. – 8:00 p.m.) on a remote basis and will be responsible for managing and supporting team members who are scheduled within this timeframe.