Job Description

Job Location Foley Operations - Foley, AL 36535 Position Type Full Time Education Level 4 Year Degree Salary Range $52,000.00 - $52,000.00 Salary Job Shift Mon-Fri 8am-4:30pm some evenings & Sat.

Title: Career Pathways Coordinator Date Written: 01/2026

Department: Workforce Development Supervised by: AVP Workforce Development

Monitors: Career Navigators Status: Exempt, Full time

Mission Contribution:

To meet the mission of the agency by ensuring high-quality soft skills, foundational, and occupational training and support services for individuals seeking assistance—including veterans, people with disabilities, walk-ins, and others with barriers to employment. The Career Pathways Coordinator supports and expands these services by overseeing program operations, supervising Career Navigators, and directly providing career navigation services as needed.

Function:

To coordinate, lead, and support workforce development services that prepare people for employment, ensure high-quality service delivery, build community partnerships, and develop employment opportunities. This position both oversees and performs all Career Navigator duties.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).

Coordinator Duties (Leadership and Oversight)

1. Provides daily supervision, coaching, and performance feedback to Career Navigators, both internal (Mission Integration) and external (Self-Referral) and assigned staff.
2. Ensures that all program activities, service delivery, and documentation are completed in accordance with Goodwill policies, funding sources, and contract requirements.
3. Assists with hiring, onboarding, training, and cross-training of Career Navigators and other program staff.
4. Reviews and monitors staff caseloads, Individual Career Plans (ICP), participant progress, and documentation to ensure consistency and quality.
5. Tracks and evaluates program outcomes, performance measures, and staff productivity; implements improvements as needed.
6. Coordinates work schedules, coverage, and backup support to ensure uninterrupted service delivery.
7. Leads regular team meetings, case conferences, and professional development sessions.
8. Exhibits strong leadership that fosters teamwork, positive morale, and a supportive work environment.

9. Ensures timely and accurate data entry, reporting, and compliance with Goodwill standards and funding source requirements.
10. Assists in preparing statistical, narrative, and programmatic reports.
11. Supports grant development, implementation, and monitoring; identifies opportunities for expansion or collaboration.
12. Maintains program inventory of supplies, materials, and equipment and oversees proper purchasing procedures.
13. Represents Goodwill in community meetings, partnership networks, workforce boards, and collaborative initiatives.
14. Monitors supply levels, purchase orders, and budget items for Career Pathways; communicates concerns or variances to the AVP.
15. Markets Goodwill services to employers, partners, referral sources, and the community to promote training programs, recruit participants, and develop job opportunities.
16. Builds and strengthens partnerships with local service providers, businesses, educational institutions, and community organizations.
17. Participates in community awareness events, outreach activities, and fundraising efforts under supervision of the AVP Workforce Development.
18. Collaborates with other Mission Services Coordinators when projects involve staff outside the Career Pathways Team.
19. Communicates regularly with the AVP regarding progress, challenges, and recommendations for process improvements.

Direct Service (All Career Navigator Duties)

20. Provides employment preparation and career navigation services to internal and external customers as needed.
21. Conducts participant Intake and explains agency services; assists participants with accessing internal programs or referring to external partners.
22. Develops, updates, and maintains an Individual Career Plan (ICP) for each participant based on needs, interests, and barriers identified through the Needs Assessment.
23. Provides Job Readiness, Life Skills, and Basic Skills instruction individually or in a classroom setting.
24. Maintains participant files accurately and reviews open files monthly.
25. Provides world-class customer service and maintains strong communication with internal and external partners.
26. Assists Opportunity Center visitors with needs such as Medical Equipment Loans, resource information, and job search assistance.
27. Links participants to community resources related to housing, healthcare, financial wellness, education, and other basic needs.
28. Ensures confidentiality and adheres to Goodwill, CARF, and funding source standards.
29. Responds to phone calls, emails, and inquiries in a timely manner.
30. Observes all safety procedures and personnel policies.
31. Maintains regular attendance per Goodwill attendance policy.
32. Performs other duties as assigned.

Qualifications

Skills, knowledge and abilities:

1. Ability to supervise, coach, and motivate staff.
2. Ability to work flexible hours including nights and weekends.
3. Excellent organizational, time management, critical thinking, and problem-solving skills.
4. Strong written and oral communication abilities.
5. Ability to maintain confidentiality and exercise good judgment.
6. Demonstrated ability to take initiative and work independently with minimal supervision.
7. Ability to function in a dynamic environment with periods of high stress.
8. Ability to effectively represent Goodwill and clearly communicate the mission to the public.
9. Ability to maintain relationships with funders, partners, employers, and community organizations.
10. Reliable transportation and insurable driving record.
11. Must obtain and maintain First Aid/CPR/AED certification and respond to emergencies per Goodwill Safety Policies.
12. Valid driver’s license for at least 3 years, liability insurance, and insurability through agency carrier.
13. Must be at least 21 years of age.

Education and Experience Requirements

• Bachelor’s Degree plus two years of related experience preferred.
• Five years of closely related experience may substitute for degree.
• Supervisory experience strongly preferred.
• Experience working with people with barriers to employment preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Teaching, training, or facilitation experience preferred.
• Experience in workforce development, human services, or a related field preferred.

Physical Requirements:

• Frequent computer use requiring repetitive hand and wrist movements.
• Must be able to walk, stand, bend, stoop, reach, talk, and hear.
• Must be able to lift and carry items up to 40 lbs.
• Occasional floor-level work (sitting, bending, or kneeling).

Critical Performance Factors:

• Accuracy, quality, and timeliness of program documentation and staff oversight.
• Achievement of program goals and performance measures.
• Staff development, leadership effectiveness, and teamwork.
• Increased participant engagement and successful outcomes.
• Strength and quality of relationships with community partners, referral sources, and funders.
• High-quality customer service and professional representation of Goodwill.

Working Conditions:

• Work performed in office and community settings.
• Frequent travel throughout the Gulf Coast area.
• Fast-paced environment with periods of high stress.