Job Description

Join us in this dynamic part-time role (3 days per week) to inspire and guide apprentices, boost retention rates, and ensure success in Australian Apprenticeships.

Busy at Work,the Apprenticeship Community is a national collective of Australian Apprenticeship Support Services providers, with over 40 years of experience in connecting employers and apprentices. We offer advice and tailored support for apprentices, trainees, and businesses to support successful careers and skilled, productive workplaces.

A little about the role

As our Career Mentor, you'll empower apprentices to succeed by providing tailored career advice and recommending the best training, employment, or upskilling pathways. Whether it's pre-apprenticeships, VET qualifications, or traineeships, you’ll help guide individuals towards the right opportunities. Plus, you'll focus on delivering measurable results by working to achieve set KPIs and continuously improving service delivery.

Your day will involve the following tasks, but won't be limited to:

• Mentor apprentices through their entire apprenticeship journey
• Respond to client inquiries with VET pathways and pre-vocational advice
• Assist clients in identifying suitable opportunities and post-trade career guidance
• Provide VET pathway info aligned with employer needs and apprenticeship requirements
• Maintain accurate and detailed In-training information and file notes
• Aid clients in referrals, interview preparation, and post-testing support
• Assist industry partners and employers in advertising and recruiting apprentices
• Build relationships with schools, GTOs, RTOs, and job search providers
• Attend external events to promote apprenticeship opportunities
• Conduct contractual progress contacts as required

Ingredients for Success

• Exceptional communication and written skills
• Self-motivated
• Natural ability to negotiate, mediate and solve problems
• Understanding/knowledge of apprenticeships and traineeships
• Ability to build and sustain relationships with key stakeholders
• Ability to operate in a highly ethical manner in accordance with the AA contractual requirements
• Commitment to community development and securing of employment outcomes
• Ability to work independently and as part of a broader team
• Ability to work to and deliver on KPIs

Value-Added Experience

• Demonstrated experience working in a mentoring or coaching capacity
• Experience in leading, motivating and communicating with a broad range of people including youth
• Demonstrated negotiating, mediating and problem-solving experiences
• Proven ability to build positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
• Knowledge of the local labour market conditions and opportunities
• Proven track record in meeting targets, KPIs, and customer service standards
• Qualifications or progress toward youth/social work (e.g., Certificate IV in Community Services) are highly regarded
• Current driver's license

What can we offer you?

• Part-time contract - 3 days per week until July 30, 2028
• Tools of Trade: training, company allowance, laptop, and phone
• Additional 12 days of Wellbeing Leave post probation (1 day off per month in addition to standard leave as per NES)
• A collaborative and supportive team culture that values teamwork and development
• Salary packaging available up to $15,900 per annum (tax-saving benefit).
• Corporate health insurance discounts
• Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
• Inclusive Employer 2024 / 2025 & 2025 / 2026 recognised by Diversity Council Australia

Why Join CoAct?

At CoAct, you’ll join a purpose-driven organisation that continues to grow, evolve and create meaningful impact across communities throughout Australia.

We are passionate about empowering everyday Australians through employment services and community activation programs, while fostering an inclusive, supportive and forward-thinking culture where our people are encouraged to thrive, grow and make a genuine difference.

The CoAct Way

The CoAct Way represents who we are, how we work and what we strive to achieve together. It guides the way we support one another, work with our partners and deliver outcomes for our communities.

• We are purpose-driven – we are united by a shared commitment to creating positive impact.
• We collaborate – we value teamwork and believe we achieve more when we work together.
• We think boldly – we embrace curiosity, innovation and new ways of thinking.
• We are good humans – we lead with kindness, inclusion, respect and integrity.
• We make it happen – we take ownership and deliver outcomes that matter.

Your Next Steps

Thank you for your interest in this opportunity. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to our team! To apply, we kindly request that you submit your resume and cover letter via the " Apply Now" button.

Diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, or if you require an adjustment to be made during the recruitment process (including alternate formats), please do not hesitate to contact our Recruitment Specialist, Kat, at recruitment@coact.org.au.

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.