Job Description

Goodwill's Mission: Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.

Job TitleCareer Facilitator

DepartmentWorkforce Development

Reports ToWFD Director, Program Manager, Coordinator

Positions SupervisedNone

Pay GradeA-11

Employment ClassProfessional Hourly – Non-Exempt

EEO Class2-Professionals

Authorized DriverNO

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employeesmay be requiredto follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certainjob functions described hereinmay be subject to possible modificationin accordance withapplicable state and federal laws.

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With the understanding that business and employers are key customers of the workforce development system, apply knowledge of modern job search, recruitmentand retention strategies to assistparticipants with disabilities and other barriers to develop necessary skills to obtain, maintainand advance in competitive employment through group and classroom facilitation.

Additionally, this role will facilitate digital skills workshops to provide participants with the knowledge to effectively and confidently pursue employmentand day-to-day living activities.This training may include basic computer skills, online finance, internet safety and the use of standard computer applications that are critical for success in the digital world.

Essential Job Functions

Assess current participant skill levels and compare them with the standard.

Apply principles of classroom management and various teaching styles to increase skill level and competence of participants.

Ability to communicate complex information clearly to participants with different levelsof skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success.

Facilitate workshop-style programming to individuals with disabilities and other barriers. Act as lead facilitator but encourage and engage participation from Career Consultants throughout training.

Evaluate the performance of trainees before and after sessions to assesseffectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes.

Create and update training materials to ensure teaching of best practices.

Identifythe kinds of information individuals need, including assessments, to assistparticipants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job-seeker capabilities.

Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases to assistparticipants to explore, set and achieve goals.

Create an environment that enables all individuals to contribute to their fullest potential.

Identifyand implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations.

Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Make appropriate referrals.

Identifycustomer needs and expectations to create positive customer satisfaction. Listen to customer concerns and solicitfeedback.

Understand the importance of accountability and record maintenance.

Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem-solving assistance. Seek additionalresources when needed for problem resolution. Take actionrequiredto prevent problem reoccurrence. Take personal responsibility for solving problems.

Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliver appropriate servicesandunderstandshow their own work impactsthe system’s goals.

Ancillary Job Functions

Deliver and apply knowledge of modern job search, recruitmentand retention strategies to assistparticipants in achieving career goals. Provide customerswith career exploration and job development skills.

Teach and reinforce appropriate workreadiness skills to assistcustomers with obtaining and maintainingemployment.

Write case notes, memos, reportsand other correspondence using appropriate grammar, spellingand punctuation.

Enter case notes and related reports into Caseworthyto document services to each customer.

Perform other related duties as assigned.

Education and Experience – An equivalent combination of education, training and experience will be considered.

·Bachelor’s degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling.

·Requires certification in CPR and First Aid as well as crisis intervention training, as needed.

·Must have validOH driver’s license and personal auto insurance.

Knowledge, Skillsand Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

·Engage customers, colleagues, agencies, and partner associates in a positive, professional manner.

·Communicate with internal and external customers. Ask questions for clarification. Share information in a timely manner. Use communication skills and teamwork to maximize opportunities.

·Value and demonstratepublic relations skills and marketing skills. Leverage resources from both internal and external customers.

·Understand the basic principles of teamwork and actively participatesin team activities.

·Value the development of professional networks. Knowledge of business-to-business relationship building and sales, marketing, and business principals.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

 General office conditions. Exposed to moderate noise levels.

Physical Abilities that are commonly associated with the performance of the functions of this job.The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodationsmay be made to enable individuals with disabilities to perform essential functions.

Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data.

Must be able to sit, stand and/or walk for extended periods of time.

Must be able to have repetitive wrist, handand/or finger movement to type and work on computer.

Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.

Be able to occasionally lift upto 15 pounds

Be able to travel, as needed.

Regular attendance is a necessary and essential function.

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!

Our full-time benefits include:
• Promotion and Growth Opportunities
Company paid life and long-term disability insurance

• Health, Dental and Vision insurance the 1st of the month after 30 days

• Voluntary life, short-term disability, accident, and critical illness

• Paid time off

• Retirement plan

• Employee Discount at all Goodwill Columbus Stores
Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For more information, we invite you to visit our website at www.goodwillcolumbus.org