Job Description

Help People Build Careers That Last

Goodwill of Western New York is seeking a Career Coach/Work Readiness Trainer to support participants in the Goodskills Career Builder program. This position combines classroom instruction, individual career coaching, community outreach, and long-term employment support.

What You’ll Do

• Interview, assess, and enroll eligible program participants.
• Facilitate engaging work readiness and professional development training.
• Coach participants on career goals, résumés, applications, and interviewing.
• Provide clear, constructive feedback on attendance, work habits, professional behavior, and interpersonal skills.
• Help participants identify and address barriers to employment.
• Connect participants with employment opportunities, training providers, and community resources.
• Support participants during experiential learning and worksite placements.
• Maintain accurate participant records and track program outcomes.
• Provide employment and retention support for up to three years after graduation.
• Build relationships with community organizations and prospective participants.
• Transport participants to program-related locations using an agency vehicle.

What You Bring

• Bachelor’s degree in a related field or relevant experience preferred.
• One to three years of experience working with unemployed or underemployed individuals.
• Coaching, training, supervisory, or classroom management experience preferred.
• Ability to provide candid feedback and manage challenging conversations.
• Strong communication, organization, time-management, and relationship-building skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with case management or customer relationship management systems.
• Proficiency with Microsoft Office 365.
• Valid New York State Driver’s License.
• Availability to work occasional evenings or weekends.

Why Goodwill?

At Goodwill of Western New York, your work helps people overcome barriers, develop workplace skills, and achieve long-term career success. You will join a mission-driven team guided by accountability, continuous improvement, bold action, extraordinary service, and collaboration

Compensation

$45,000 to $52,000 annually, based on experience and qualifications. We regularly review our pay and benefits to stay competitive.