Job Description

Job Code: 92020 Salary Grade: 17 FLSA: Exempt

$52,266 - $68,207 - $84,148

Essential Duties and Responsibilities

Career Coaching and Participant Support

• Conduct intake, orientation, and initial assessment of participants entering DeKalb WORKS programs.
• Develop individualized employment and career plans based on participant goals, skills, and barriers.
• Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention.
• Assist participants with resume development, interview preparation, job search strategies, and workplace expectations.
• Monitor participant progress throughout training, employment, and follow-up periods.
• Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports.
• Maintain regular communication with participants to encourage engagement and successful completion.

Case Coordination

• Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems.
• Ensure participant files are complete and compliant with program requirements.
• Coordinate referrals to training providers, employer partners, and supportive service resources.
• Track participant milestones, credentials earned, and employment outcomes.

Outreach and Community Engagement

• Develop and implement outreach strategies to recruit eligible participants into DeKalb WORKS workforce programs.
• Represent DeKalb WORKS at community meetings, workforce events, schools, faith-based organizations, libraries, and partner agencies.
• Build relationships with referral partners including community-based organizations, educational institutions, and social service providers.
• Coordinate information sessions, workshops, and outreach presentations that explain available workforce opportunities.
• Support public awareness campaigns that promote workforce services to underserved populations.

Program Promotion and Communications

• Assist in distributing outreach materials, flyers, digital communications, and program announcements.
• Support recruitment efforts for targeted workforce initiatives, sector-based training cohorts, youth programming, and special projects.
• Gather participant success stories and community feedback to strengthen outreach strategies.

Collaboration and Reporting

• Collaborate with job developers, business services staff, and program leadership to align participant preparation with employment opportunities.
• Prepare outreach reports, recruitment summaries, and participant engagement updates.
• Participate in team meetings and program planning efforts.

Minimum Qualifications

• Bachelor’s degree in human services, workforce development, education, social work, public administration, or related field preferred.
• Experience in workforce development, case management, career counseling, outreach, education, or community engagement.
• Strong communication and relationship-building skills.
• Ability to work effectively with diverse populations and individuals facing barriers to employment.
• Strong organizational and documentation skills.

Preferred Knowledge

• Knowledge of Workforce Innovation and Opportunity Act workforce service models
• Understanding of workforce barriers and supportive service strategies
• Familiarity with DeKalb County community resources
• Experience using case management systems

Performance Measures

• Number of participants recruited
• Enrollment completion rates
• Participant retention in services
• Training completion outcomes
• Employment placements and follow-up engagement