Job Description
Job Location: Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119
Position Type: Full Time
Salary Range: $20.00 - $22.00 Salary
Job Shift: Day
ESSENTIAL EXPECTATIONSESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONPOSITION EXPECTATIONS
Position
Summary
The Career Coach is responsible for providing comprehensive employment and career counseling services to job seekers. This role involves maintaining accurate case notes, individualized career and financial plans (ICFP), and case records, both in hard copy and electronic formats. Coaches will prepare and review weekly productivity reports, meet departmental goals, and participate in various meetings to stay informed about the local job market.
Key responsibilities include coordinating On-the-Job Training (OJT) and employment placement assistance with the Job Developer, offering job readiness training, and assisting job seekers with applications and pre-employment documentation. The Career Coach will also develop job leads, refer job seekers to local employers, and follow-up to track employment status and placements.
In addition to coaching duties, the role includes handling reception tasks, communicating effectively with program participants and local employers, and representing the organization at job fairs and special events. Coaches will also perform various administrative duties, such as documenting program participation in Salesforce (CRM), managing program funds, and ensuring the availability of necessary equipment and supplies for service delivery.
This position requires strong organizational skills, effective communication abilities, and a commitment to supporting job seekers in achieving their employment goals. Coaches will work closely with the Manager- Career Centers and Quality Assurance to ensure the successful implementation of the program’s objectives.
Responsibilities
- Maintains complete and accurate case notes, employment plans, records and files (hard and electronic).
- Prepares weekly qualitative and quantitative productivity reports.
- Meets goals set for the department.
- Participates in departmental and agency meetings.
- Gathers and shares information about the local job market.
- Coordinates On-the-Job Training (OJT) with the Job Developer.
- Provides employment and career coaching to assist job seekers in developing an individualized
employment action plan, identifies appropriate short and long-term employment objectives, maps out strategies for reaching employment objectives, provides corresponding job development, and supports the participant throughout the job search.
- Provides job readiness training in an individual or group setting (i.e., resume development, cover letter writing, interviewing skills and techniques, networking).
- Assists job seekers with completing paper and online job applications.
- Develops job leads and refers job seekers to local employers.
- Helps job seekers obtain pre-employment documents (i.e., Sheriff’s cards, Health cards).
- Follows up with job seekers to determine their employment status. Follows up with employers concerning referrals to determine placements.
- Handles reception duties such as answering phone calls and responding to walk-in inquiries.
- Effectively communicates the enrollment, job search, and job placement process to program participants.
- Handles external communication with local employers through phone, email, etc.
- Handles internal communication with the Manager -Career Centers and Quality Assurance, as appropriate.
- Represents Goodwill at job fairs and other special events.
- Documents program participation and input into Salesforce (CRM) for accountability.
- Ensures participants complete required paperwork (intake, LOI intake, Personal Information Forms, etc.) and uploads it into CRM for accountability.
- Manages program funds assigned through data entry into CRM.
- Orders and maintains proper equipment and supplies needed for service delivery.
- Requests replenishment of supportive service vouchers, bus passes, and gas cards for distribution to participants located at assigned location.
- Assists in any other projects or tasks as determined by management.
COCY EXPECTATIONS
Core Competencies
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- - - Leadership
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- - - Sets and enforces standards. Applies organization core values to guide decision making. Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments.
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- - - Job Knowledge
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- - - Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
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- - - Accountability
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- - - Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.
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- - - Communication
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- - - Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change.
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- - - Professionalism
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- - - Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.
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Job Specific Competencies
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- - - Judgement
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- - - Innate ability to combine personal qualities with relevant knowledge and experiences to form opinions and reach conclusions. Makes sound choices in the absence of clear-cut, relevant data or an obvious path. Applies decisions considering goals, risks, constraints, resources, and scope of authority.
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- - - Interpersonal Skills
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- - - Displays effective verbal, non-verbal and listening skills. Self-confident, positive, and adaptable. Builds strong relationships and solicits feedback. Manages conflict and is receptive to feedback. Empathetic and emotionally intelligent.
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- - - Quality Focused
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- - - Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards.
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- - - Administrative Skills
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- - - Utilizes effective written and verbal communication skills. Versed in computer functionality, software, and technology trends. Exhibits efficient organizing, planning, problem solving, and scheduling skills. Effective in prioritizing and multitasking.
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- - - Organization and Planning
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- - - Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace. Information and work product is logical, consistent, and accessible.
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Education, Experience and Requirements
Required
- Bachelor of Arts degree in a related field or combination of education and equivalent relevant experience
- Minimum of 2 years of demonstrated experience in employment or career coaching, job development and placement
- Must exhibit a high level of integrity and business ethics.
- Requires a high level of adaptability and flexibility.
- Ability to pass a pre-employment background check
- Excellent cross-cultural communication skills and the ability/willingness to work with economically and culturally diverse clientele required
- Ability to work independently and in a team with ability to work well in a fast-paced environment
- Attention to detail and outstanding follow-up skills required.
- Familiarity with Las Vegas valley labor market, business community, human services, and a working knowledge of barrier-related issues
- Excellent oral and written presentation skills
- Excellent time management skills and ability to work under pressure
- A high level of customer service skills is required.
- Solid computer skills, working knowledge of Microsoft Office suite, Email, and Internet
Preferred
- CPR and First Aid Certification preferred.
- Bilingual (English and Spanish) a plus.
- Prefer a dynamic enthusiastic person with excellent interpersonal and communication skills, patience, and diplomacy.
- Experience working with people who have barriers to employment from various socio-economic, professional, and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education, and felonies.
Environmental Factors
- Job duties are performed in an office environment that has regulated temperatures.
Physical Factors
- Must be able to lift/carry a minimum up to 25 pounds.
- Position is generally sitting, standing, or walking. Position requires extensive walking/movement to offices located distances from available parking.
QualificationsEducation, Experience and Requirements
Required
- Bachelor of Arts degree in a related field or combination of education and equivalent relevant experience
- Minimum of 2 years of demonstrated experience in employment or career coaching, job development and placement
- Must exhibit a high level of integrity and business ethics.
- Requires a high level of adaptability and flexibility.
- Ability to pass a pre-employment background check
- Excellent cross-cultural communication skills and the ability/willingness to work with economically and culturally diverse clientele required
- Ability to work independently and in a team with ability to work well in a fast-paced environment
- Attention to detail and outstanding follow-up skills required.
- Familiarity with Las Vegas valley labor market, business community, human services, and a working knowledge of barrier-related issues
- Excellent oral and written presentation skills
- Excellent time management skills and ability to work under pressure
- A high level of customer service skills is required.
- Solid computer skills, working knowledge of Microsoft Office suite, Email, and Internet
Preferred
- CPR and First Aid Certification preferred.
- Bilingual (English and Spanish) a plus.
- Prefer a dynamic enthusiastic person with excellent interpersonal and communication skills, patience, and diplomacy.
- Experience working with people who have barriers to employment from various socio-economic, professional, and ethnic backgrounds preferred. Barriers to employment may include having low income, limited language skills, limited education, and felonies.
Environmental Factors
- Job duties are performed in an office environment that has regulated temperatures.
Physical Factors
- Must be able to lift/carry a minimum up to 25 pounds.
- Position is generally sitting, standing, or walking. Position requires extensive walking/movement to offices located distances from available parking.
